Margaret M. Vogel
adx01f@r.postjobfree.com
Summary Statement
Motivated professional with extensive experience in customer service and sales. Self-starter with demonstrated leadership qualities, highly competent in performing multiple tasks while anticipating and meeting both customer and management needs.
PROFESSIONAL SKILLS
Adaptability
Interpersonal communication
Sales oriented
Experience with Office Suite, cell phones and internet access
Conflict resolution
Detail oriented
ACCOMPLISHMENTS
Received consistently high marks on customer service surveys while at Connextions
Received Safe Driver Award from City of Englewood
Supervised 22+ volunteers on the City of Englewood Bookmobile
Achieved top salesman in rental insurance consistently over several years at Budget Rent a Car
PROFESSIONAL EXPERIENCE
Licensed Insurance Agent 05/2016-present
Assist Medicare and Affordable Care Act customers in enrolling in Medicare, Life and Health plans and helped them choose the appropriate plan based on their personal situation and needs. Position requires patience and understanding, as well as, the ability to explain complex medical plans in common terms so customers can understand their options.
Able to gain customer’s trust in expertise and make them more comfortable and secure in their decision, helping this segment of the population with their insurance needs.
Maintained excellent quality standards in highly regulated field of insurance.
This position is mostly seasonal and based on yearly open enrollment period for insurance-eligible individuals
Independent Contractor/Sales/Field Rep. 12/2012-07/2016
Cooper Heating and Air Conditioning, Broomfield CO, Calico Staffing, San Diego, CA, Flair Events, Tualatin, OR
Part time independent contractor working in various Costco stores in the Denver metro area
Engaged members in conversation about heating/air conditioning systems, men’s and women’s apparel, women’s jewelry and fine linens.
Provided details about the quality, value, guarantees of each product
Set up appointments on a commission basis for in-home estimates
Provided details on the quality and value of the merchandise, and assisted member in selection, received commission on all jewelry sales
Performed inventories, reordered and stocked merchandise
King Soopers, 06/2014-10/2014
Cashier
Connextions, 09/2013-04/2014
Customer Service Agent
Assisted clients with Medicare Part D prescription drug plans and benefits
Utilized conflict resolution models when assisting upset clients
Researched issues and provided answers in accordance with the law
Used online websites to determine prior drug authorizations and tier and formulary exceptions
Completed and submitted preauthorization requests for non-formulary and specialty drugs on patient’s behalf
Exempla Hospital, 09/2005-02/2011
Administrative Assistant
Performed sleep studies and electroencephalograms in the Sleep Center
Used effective communication skills to answer patient questions and used a calm, compassionate manner to put patient at ease
Scheduled patients and verified patient demographics and insurance information
Completed and submitted preauthorization requests for sleep studies to the patient’s insurance company via fax
Communicated directly with physicians, nurses, other administrative staff, and insurance carriers to coordinate patient care
Used Microsoft to track patient census information and data for staffing purposes and electronic medical records systems for reporting study results
Handled phone calls, faxes, and walk-in inquiries
University Colorado Hospital, 01/2005-11/2005
Electroneurodiagnostic Technologist
Performed electroencephalograms in Epilepsy Monitoring Unit
Used effective communication skills to answer patient questions and used a calm, compassionate manner to put patient at ease
Observed patient to provide important data to the physician to increase diagnostic usefulness of study results
LICENSURE/EDUCATION/TRAINING
Life, Accident and Health, Resident Producer License, State of Colorado
Associate of Applied Science, Community College of Denver
Certified Nursing Aide, State of Colorado