Customer Service Project Manager

Edward Roderick

**** ****** *****, ********** **, 75067 682-***-**** adx01e@r.postjobfree.com

Summary

I am a self- motivated, responsible, dedicated, and hardworking individual. I am seeking a company that will allow me to allow me to use my education and experience to benefit the company as well as my own goals. My skills are strong as listed: Customer Service, Excellent communication, Excellent listening and problem solving. Resolving issues quickly, reporting issues to the supervisor and team for solving future issues. Design build electrical, Team management, Organizational critical thinking and negotiation, Microsoft office, Team building, Problem solving, Safety OSHA 30, Estimating Electrical, Good notes estimating programs on IPAD, Sales.

Education

United States Navy

A School, C school:

Long Beach community college (no Degree)

Texas Journeyman License

California Electrical Contractors license C10

Work Experience

Excell Electric

2014-2022

Project Manager

Effectivley manage projects from $10,000 to $1,000,000 from inception to completion. Closely work with contractors, client and sales vendors to ensure needs are met in a timely manner.

Handle timely processing of quotes, resolution of disputes with a high level of detail professionalism and courtesy.

Insure schedules are met with the highest priority and satisfaction of the contractors, clients, sales personnel.

Project manage multiple jobs entailing high volume of quotes, orders, and follow ups to ensure contractors, clients, and managements satisfaction.

Weekly implementation of updates on the schedule, manpower, purchase orders, and completion dates

Effectively responding to change orders, pricing request, updates to the schedule in a timely manner

Resolve administrative problems with analyzation, identification and communication solutions

Establishing and maintains good customer service relations internally and externally.

Instill good communication with staff and clients to promote confidence in are ability to compete projects

Conducting team group meetings.

Track and complete updates for budget

Coordinate and schedule resources with management to ensure job completion

William Barnett and Associates2011-2014

Project Superintendent

Direct field supervision

Project coordination, manage multiple project an programs

Implement strategies for installation of equipment

Timely and efficient in managing the production period for delivery changes for all projects to insure delivery deadlines are met, problem solving and time management.

Oversee project procurement management to verify received materials

Project Management

Meitec - gas/oil offshore drilling 2001-2010

Develop resolution effectively through listening. critical thinking skills, positive relationship

Building and demonstrate problem solving ability.

Provide outstanding interpersonal communication both verbal/ written.

Organize projects to get the job done on time, on schedule, and under budget.

Maintaining project schedules, work hours, budgets

Documenting important information from meetings and following up afterwards

Resolving problems that arise with excellent customer service

Update drawings and communicate changes to management

Keep clients appraised on all aspects of construction

Robinson electric union 1992-2001

Commercial electrical

Read blue prints troubleshoot electrical systems

Estimate electrical

Delta electrical contractor 1989 -1991

Commercial electrical

Estimate electrical for dart rail

Read blue prints

Plant and Field service corporation 1978-1988

Refinery electrical: Lighting power 24volt 120volt 480volt 15kv switchgear, conduit

General electrical

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