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Data Protection Customer Service

Location:
Amman, Amman Governorate, Jordan
Salary:
10000 usd monthly
Posted:
July 01, 2023

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Resume:

Maha Adnan Ibrahim Alshami

Personal and Contact Details

Current address: **, ** ******** **., ******, Amman, Jordan. Mobile: +962-*********.

E-mail: adx018@r.postjobfree.com

LinkedIn URL: www.linkedin.com/in/maha-alshami-98a07a210 Objective

secure a responsible career opportunity to fully utilize my skills and seek self- development, while making a significant contribution to the success of the company.

Work Experience

- IT Governance and Data Protection Law Senior Officer (January 2023 – till present), Compliance Control Department, Jordan Commercial Bank.

− Participate in the follow-up of the implementation of the COBIT Framework for all stakeholders on the bank.

− Ensuring meeting the requirements of the Regulatory Authorities related to the implementation and application of IT Governance and the Data Protection and Privacy – EU GDPR.

− Contribute to preparation, amendment and update of the Data Privacy Policies and monitor the compliance of the bank’s stakeholders with the implementation of the policy.

− Participate in recommending the application of adequate security standards and protocols to meet the requirements of the IT Governance and the GDPR Law.

− Contribute to identify, evaluate and monitor the risk of noncompliance to which the bank is exposed and report it to the direct supervisor.

- Regulatory Compliance Officer – EU GDPR Data Protection Officer (March 2021 – December 2022), Compliance Control Department, Jordan Kuwait Bank.

− Contact person between the bank and the Central Bank of Jordan regarding regulatory issues.

− Follow up with Cyprus branch all issues related to Regulatory, Data Privacy compliance and EU GDPR requirements.

− Review and amend the Data Privacy Policies and make sure they align with the EU GDPR requirements.

− Monitoring a GDPR and Data Privacy compliance program in Cyprus branch and at the HQ.

− Assisting in applying the GDPR requirements.

− Providing advice regarding DPIAs.

− Monitoring a data protection project with regard to the processing of personal data in alignment with the GDPR.

− Business visit to Cyprus branch to conduct Compliance Monitoring Program on depts. that comply GDPR Regulations and Guidelines.

- Senior Customer Service Representative (October 2014 – February 2021), Sweifieh Branch, Jordan Kuwait Bank.

− Open individual and corporate accounts.

− Local and International remittances.

− Follow up all issues related to Local Guarantees.

− Clearing cheques.

− Selling and advising regarding the bank products and facilities

(loans, cards, retail products and corporate facilities).

− Assist and advise clients with their needs.

- Sales Associate (May 2011 - December 2013), DEBENHAMS Store, Kids department, M.H. Alshaya Co. (W.L.L).

- Assistant Sales Manager (January 2014 - June 2014), DEBENHAMS store, Kids department, M.H. Alshaya Co. (W.L.L).

Education Preview

- 2014 B.A in Accounting, Avg. 70.9 Applied

Science Private University

Skills Preview

- very good communication skills (Arabic and English).

- Microsoft office (Excel, Word, PowerPoint and Outlook). Capabilities Review

- Self-motivated and hard working under pressure.

- Responsibility at work with self-dependence when needed. Courses

- Introduction to Cybersecurity, CISCO Networking Academy, August 2022.

- GDPR – Certified Data Protection Officer training course and certificate, PECB, June 2022.

- Cyber Threats Hunting, Al Jhood Group, April 2022.

- Cybersecurity Audit and Compliance Practices course, Al Jhood Group, February 2022.

- Customer Centricity Strategies, Al Jhood Group, December 2021.

- Legislative Frameworks for Banking Awareness and Financial Consumer Protection course, Institute of Banking Studies - Jordan, March 2021.

- Basics in Budgeting, Talal Abu Ghazaleh for knowledge, October 2011.



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