Desktop Support Data Entry
Resume:
Rowena Haviland
Myrtle Beach, SC 29577
********@*****.***
PROFESSIONAL EXPERIENCE
MannKind Corporation, Connecticut, USA
Sr. Manager IT 2006 to Present
Responsibilities:
Provides technical support and administration for various systems and/or applications for organization. Effectively identify, analyze, and translate business needs into technology and process solutions.
• Provide functional and technical support to the business and functional areas.
• Manages IT tools for productivity and security such as SCCM2012, WSUS, McAfee and MalwareBytes.
• Creates and manages system images for all hardware types.
• Analyze business processes and systems, and applications used within defined processes and recommend changes to improve operational efficiencies.
• Manage IT projects for the business involving the implementation of software and application tools.
• Troubleshoot system problems and provide customer support to business users.
• Maintain all controlled and system documentation for the business systems.
• Responsible for Sharepoint updates.
• Manages mobile device program including vendor management.
• Responsible for observing all Company, Health, Safety and Environmental guidelines.
• Duties and responsibilities are not limited to the work listed above and may include other assignments as necessary.
2022 CVS – Short Weekend Job. In Pharmacy assisting techs. 2001-2006 Givaudan Flavors Corp, Information Technology, Technology Engineer (New Milford, CT, 860-***-****): AS400 system operations, system administration, backups, desktop support, report writing, Windows server support, networking support, telecommunications, and help desk. Supported warehousing, production and office personnel. Responsible for hardware and software support including computers, laptops, printers, RF equipment, switches, modems, server, and cabling closets. 1991-2000 Nestle Foods, FIS, Information Systems, Systems Support - Programmer (New Milford, CT): AS400 system operations, system administration, backups, desktop support, programming, report writing, Windows Server support, and networking support. 1983-1990 818-***-****) Nestle Foods, FIDCO/FIS, Information Systems, Computer Operations and Data Specialist (White Plains, NY): AS400 system operations, system administration, backup, desktop support, and data entry. Education:
John Jay High School Diploma – graduated 1983
Berkeley Business School – graduated 1984
Recent Courses Taken
Administering System Center 2012 Configuration Manager (Sept 2014), CompTIA A+ Certification (certified in 2012), TM1 End User/Administrator, Qumas DocCompliance Administration, System Center Configuration Manager, Kronos Data Collection Manager and the 4500 Terminal, Altiris Deployment Solution 6.1 and 6.5 Upgrade and Data Warehousing Concepts and Management. ITIL certified in 2006.
Technical Knowledge:
Administration and Support for Windows Operating Systems Active Directory
Kronos/NovaTime Time Clocks
Security Officer and System Operator for Windows Network Knowledge of computer and printer components
Knowledge of RF Equipment
Knowledge of AV Equipment
Knowledge of networking
AS400 System Support
Phone System Support / Voice Mail Support - Cisco Call Manager / Cisco Unity Software Knowledge:
Microsoft Word, Excel, PowerPoint, Access, Visio, Project, Outlook, Live Meeting, Lync System Center Configuration Manager
McAfee EPolicy Orchestrator, McAfee Virus Scan, Malwarebytes Active Directory
Crystal Reports 8
Dameware and other remote desktop solutions
Citrix Client
TrackIT help desk software
SnagIt
Dynamics Great Plains
Basics of SharePoint
Coupa eReq
Adobe Admin
Foxit Admin
O365 Admin
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