Catherine D. Lucas

**** * ****** **

Washington D C 20019

202-***-****

adx00c@r.postjobfree.com

Summary: To obtain a position with an organization utilizing my professional

experience and skills while offering me opportunities for growth and advancement.

Professional Experience:

02/18 to 06/22 : Public0 Partnership of PA Home Health Care Aide (Caregiver)

Waynesboro PA

Assist clients in addressing everyday personal needs such as, bathing and grooming.

Perform light housekeeping activities such as light housekeeping make beds on a daily

basis and change linen as required Escort on appointments with hairdressers and physical

therapists and doctor’s appointments. Provide companionship daily by lending an ear or a shoulder to

lean on Engage wards in such as walking. Prepare food or oversee the preparation of

food to ensure that hygiene standards are met, and that doctors’ orders are being followed. Run errands

including grocery shopping, bills payment and mail handling.

06/20 to 06/21 Logistic Company Remote Dispatcher Raleigh NC

Greater than 25 years practicing mobile Phlebotomist skills with a national Phlebotomist skill with a national phlebotomist certification NHA. Remotely dispatching phlebotomist to clients’ homes and nursing facilities to draw blood and urine samples under supervision of management of Solaris Diagnostics. Receive and dispatch orders, oversea the route of field units and track status of phlebotomist. Proactively address problems and suggest solutions.

09/15 to 01/16 IFC International Rockville MD Data Collector Washington DC

Entering DC Public and Public Charter Schools to administer the District Youth Risk Behavior Survey to

students in grades 6-12 entering the data on a spreadsheet with the percentage of students who takes

the survey. Travels to schools’ sites to collect and record data for the appropriate objective to study.

Develop in the development of interviews schedules

.

10/12 to 12/14 Washington DC Health Care Aide (Caregiver)

Assist clients in addressing everyday personal needs such as, bathing and grooming.

Perform light housekeeping activities such as cleaning, dusting, and vacuuming, make beds on a daily

basis and change linen as Escort on appointments with hairdressers and physical

therapists and doctor’s appointments. Provide companionship daily by lending an ear or a shoulder to

lean on such as walking. Prepare food or oversee the preparation of

food to ensure that hygiene standards are met, and that doctors’ orders are being followed. Run errands

including grocery shopping, bills payment and mail handling.

06/12 to 9/12 Davis Construction Company Validation Clerk

Rockville MD

Enter payout for contractors on spreadsheet. Reconciling monthly reports. Serve as a liaison between

departments in the resolution of day-to-day administration and operation problems. Collects and

monitors data for key business process metrics and implements improvement plans. Working with

contractors to complete payout applications. Typing up release of liens and insuring contractors to sign and return. Returning data Running daily/weekly and monthly reports.

09/2011 to 06/2012 Kaiser Permanente Administrative Assistant/Scheduler

Rockville MD

Schedule and coordinate speakers for meeting. Serve as a liaison between departments in the resolution

of day-day administrative and operational problems. Working with the marketing department making

sure, the compliance has been done. Maintaining registration data for training sessions and meeting

maintaining meeting calendar and making sure all events are properly covered. Working in Human

Resources entering data for employee’s performance reviews and 2012 goals.

10/10 to 12/10 Kaiser Permanente Administrative Assistant

Rockville MD

Accommodate a full range of customer requests, inquires and complaints. Handle medium volume of

calls, covering customer’s services in a prompt and professional manner obtaining all information for

resolution of transaction. Make outbound phone calls to Thieving Ambassadors to con6rm scheduled

meeting with companies looking to purchase Kaiser Health Care Insurance. Performs quality assurance

and control reviews of Customer Care team data. Reconcile data delivered from various systems

.

07/03 to 09/08 Comcast Cable Company Research Coordinator

Washington DC

Analyzed and reviewed expenses against capital budget, assisted in analyzing and reconciling general

ledger Prepared journal entries Developed, implemented, and maintained internal controls to safeguard

company assets and subscriber’s payments. Prepared, analyzed, and distributed weekly and monthly

subscriber net gain/loss report (WOR and MOR) to division and corporate office. Explained large

variances Supervised, trained, coached, oversaw, and supported performance results of

A/R and A/P Coordinators to ensure consistent application with company policies as well as Generally

Accepted Accounting Principles (GAAP) Provided support to key departments (marketing, direct sales,

administrator, technical, IT) Managed, prioritized, and responded to requests for 6nancial information

from all levels personnel of the organization Assisted in preparing annual budget including providing

6nancial and operational information to region and division 6nance access Communicated effectively

with all levels of system, region, division, and corporate leaders in a professional manner on assigned

projects and analysis. Contact customers by telephone and/or mail to collect past due balances and to

advise of pending disconnect of service on delinquent accounts. Receive calls and provide information to

subscribers concerning billing problems, delinquencies, and collection procedures. Input account

information via CRT into computer to ensure accurate and timely account status. Reschedule and cancel

disconnects and restart disconnected accounts as appropriate by account status.

02/00 to 07/03 Comcast Cable Company Customer Account Executive/ Trainer

Washington DC

To maximize the sale and retention of cable products to new and existing customers by meeting or

exceeding speci6c departmental and individual goals. Accommodate a full range of customer requests, inquiries and complaints. Handle a high volume of calls, covering customers services in a professional manner obtaining all information for resolution of transaction. Answer customers questions regarding billing. Target customer interest with a variety of products and services. Prepare work orders for maintenance request after determining if field visits are required and ensures appropriate follow up procedures are met. Perform billing and posting of customer accounts, resolve delinquent account balance. Trained all new employees coming to call center floor.

01/97 to 12/00 Greyhound Bus Lines Customer Service Associate

Washington DC

Process and Organize customers itinerary for travel through the US and Montreal. Revised travel itinerary. Input all transactions and ticket purchases through the Trips System or Gateway System. Answered multi-telephone line in response to inquiring from the public and other Greyhound terminals. Responsible for all bank deposits reconciling accounts after each shift. Other duties as assigned.

Education:

CPR Certificate

Goodwill of Washington Marriott Marquis Training Program April 2014

Eastern Senior High School June 1984

Contact this candidate