Business Management

************@*****.*** 604-***-****

RAM SHARMA

************@*****.*** or 506-***-****

***** *** ***, ****** ** V3S 2X1

PROFESSIONAL PROFILE

Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers PROFESSIONAL EXPERIENCE:

Vancouver Art Gallery

Vancouver, BC

Front Desk Customer Service Associate May 2016- May 2018 Duties Include:

● Giving a professional tour to customers and Handling customer management

● Helping people with any kind of information or support

● Handling any current or upcoming Events

● Probing for any conflict or obstacles and hazards. Securiguard

Front Desk Concierge

Vancouver, BC June 2018- May 2020

( oncall/Events/Full time concierge) (relocation to NB) Duties Include:

● Giving a professional tour to customers and Handling customer management

● Helping people with any kind of information or support

● Handling any current or upcoming Events

● Probing for any conflict or obstacles and hazards London Pub/ Brixton Cafe

Vancouver, BC. September 2019 - may 2020

Line cook/ prep cook

● Sets up and stocks food items and other necessary supplies. ************@*****.*** 604-***-****

● Prepares food items by cutting, chopping, mixing, and preparing sauces.

● Cooks food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards.

Nordia

(Saint John,Nb)

Sales Representative June 2020 – may 2022 (relocated to BC) Roles and Responsibility

● Receiving customer service telephone calls

● Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

● Responded to customer requests for products, services and company information

● Achieved and consistently exceeded revenue quota through product and service promotion during routine calls

Tim Hortins

(Saint john, NB)

Baker Nov 2020- august 2021 (medical issue couldn’t work anymore)

● Prepare batters for muffins, cookies, cakes, icings and frostings according to recipes or special customer orders.

● Run baking machinery, such as high-volume mixing machines, ovens and other equipment to produce large quantities of baked goods. Scarlet Security Group june 2022- currently working Terrace, BC

Security officer

● Responding to personnel visiting the area, informing them about the site

● Secures premises and personnel by patrolling property

● monitoring surveillance equipment, and access points

● Investigates security breaches, incidents, and other alarming behavior.

● Completes reports by recording observations, information, occurrences, and surveillance activities.

************@*****.*** 604-***-****

EDUCATION

Douglas College

Diploma in Business Management April 2018

Including:

Microsoft Applications

Kronos

Ms office

Proficient in written and verbal English

IElTS Score of 7

Celpip Score 8

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