Customer Service Leasing Consultant
Resume:
KEISHA
SPELLER
**.*******@*****.***
Norfolk, VA 23513
SKILLS
Problem solving and active listening.
World Class customer service
Computer skills in Microsoft office, Word,Powerpoint and Excel.
Manager experience(10+Yrs)
Keyboarding skills(41 WPM)
EDUCATION
Churchland Academy of Real Estate
Chesapeake, VA • 08/2022
Real Estate
Centura College
Chesapeake, VA • 2013
Associates Degree: Medical Insurance Billing
PROFESSIONAL SUMMARY
Dedicated individual and highly talented in Retail Management/Customer service. Analytical problem-solver seeking Full-time position to become a great asset to the company. I love building relationships and trust with clients.
WORK HISTORY
Lawson - Leasing Consultant
Norfolk, VA • 11/2022 - Current
Sending notices out as needed.
Greeting clients, showed apartments, and prepared leases,including renewals.
Scanning monthly rent payments and other fees including section 8 payments.
Assisting with eviction process and submitting eviction reports
Reviewing ledgers properly for any questions or concerns of tenants.
Responding to requests and scheduling appointments for property showings.
Keeping records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Responding to emails,voicemails and maintenance request and from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution, including work orders.
Food Lion - Regional Lead Trainer/Bakery Manager
06/2007 - 11/2022
Confer with company officials to develop methods and procedures to increase sales,expand markets and promote business.
Monitor sales activities to ensure customers receive satisfactory service.
Advertising sales promotions.
Reviewing financial reports and goals such as profit and loss.
Weekly scheduling,interviewing, sending and receiving emails and answering phones.
Identifying problems and implementing solutions.
Customer service and increasing sales.
Coordinating meetings and Job fairs
Training associates and managers.
Ordering supplies and product as well as budgeting.
Submitting maintenance orders as needed with in the store.
Enforcing company policies such as Safety,food Safety and inventory control.
Acosta Inc. - Regional Food Technologist
01/2017 - 01/2019
Developed associates and redirected.
Teach and trained to drive sales.
Reviewed financial reports daily and weekly with in my region.
Provided feedback and suggestions to increase sales.
Performed audits to identify broken processes.
Recruited managers and associates as needed.
Enforced company policies and procedures to reach sales goals.
Facilitated classroom/field training.
Created training aids and new guidelines,such as daily task and new processes to create exceptional quality and positive moral.
Held weekly conference calls to discuss wins and opportunity.
Requested work orders on equipment within the my region.
Tracked sales trend and communicated through emails with Managers and Director.
ACCOMPLISHMENTS
Moderate knowledge of Medical Terminology,Coding(ICD-9 and CPT), Insurance and HIPPA Guidelines.
Certified Professional Medical insurance Biller & Coder
Exceeding company goals.
Certified Food safety Manager.
Exceeded sales goals by an average of 18% increase in 1 year.
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