Service Representative Verification Specialist

Mary Beth Mercado

Dickson City, PA

570-***-**** adwzym@r.postjobfree.com

PROFILE: Dedicated individual with vast experience in customer service and warehouse work. Skilled professional with strong attention to detail and can work within a team or independently. Hardworking candidate looking to grow skill set within a company.

SUMMARY OF SKILLS:

Fluent in Microsoft Office, especially in Word and Excel

Cash register operation

Skilled in keeping up to date on product information

WORK HISTORY:

Customer Service Representative May 2020- March 2022

Aerotech, Wilkes Barre, PA

(Contracted by Cognizant)

Assisted customers to navigate their benefits package

Resolved billing issues

Trouble shooting denied requests

Employment Verification Specialist October 2019- January 2020

Advanced Data, Jessup PA

Verified employment status for those seeking a mortgage

Researched employers to confirm they were legitimate and employing applicants

Comprised applications in a timely manner to submit to lenders

Quality Control August 2006-March 2011

BAE Systems, Jessup PA

Operated according to strict guidelines set forth by the US government

Inspected all shipments for defects

Documented all defects and reported to supervisor

EDUCATION:

Argosy University, Remote 2018

Course work in Art Science

Mid Valley High School, Throop PA 1999

Diploma

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