Customer Service Phlebotomy

APRIL NEWMAN

*** *** ** *****, ** ***** · 979-***-****

*******@*****.***

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Motivated professional offering certification in phlebotomy. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. I am looking forward to growing and furthering my knowledge of this fascinating field. I also have experience with HIPPA and OSHA, working as a part of the medical staff for BVCASA Detox unit, where I received and called in doctors orders, administered medications, blood pressures, activities, etc. I also have worked in the field at Westgate Biologicals, where I performed intakes, medical screenings and administered hematocrit & readings.

EXPERIENCE

NOVEMBER 2021 – PRESENT (UNDER NEW OWNERSHIP)

COSMETOLOGIST, Boardwalk Salon & Spa

Customer Service, manicures, pedicures, facials, waxing, acrylics, chemical exfoliation, plasma pen, anti-aging procedures etc.

OCTOBER 2017 – OCTOBER 2021

MANAGER/ COSMETOLOGIST, Boardwalk Salon & Med Spa

Managed a team of 25 in an 8,000 sq ft facility

Backed up reception desk by answering phones, scheduling appointments and processing payments.

Assisted owner with bookkeeping using quick books, inventory, orders, staffing, Texas Work Force issues

Handled cash and credit card payments with consistent accuracy and made daily bank deposits

Maintained relationships with hundreds of long-term clients with necessary details and remembering customer preferences and special needs

Fostered a clean and sanitary work environment to protect customers and staff from infections

Double checked inventories ad staff stocking supplies for treatment and sales area

Hiring/ firing/ write-ups

Handled disputes and disagreements between staff as well as clients

Works well under pressure and good at resolving issues and problems that may come up

Created memberships and packages and monthly specials

Accurately entered client information and kept up to date information and client files

Handled issues with WEAVE phone systems and MINDBODY software

Assisted with beauty services within my realm of expertise, manicures, pedicures, facials, waxing, nail enhancements and assisted with hair issues recommending products and assisting stylists.

EDUCATION

MAY 2000

HS DIPLOMA, Bryan High

Cosmetology 2000 Operator License

MARCH 2022

CERTIFICATE, Eliete Art of phlebotomy

APRIL 2022

CERTIFICATION, phlebotomy

SKILLS

Organizational Skills

Friendly, Positive Attitude

People Skills

Strong Customer Service Skills

Conflict Resolution

CPR

Computer Skills

Great Work Ethics

Reliable & Trustworthy

Supervision & Leadership

REFERENCES

Jennifer Beard 512-***-****

Stephanie Simpson 979-***-****

Jan Madely 979-***-****

Linda Piwonka 979-***-****

Mary Hamlin 979-***-****

More if needed

Contact this candidate