Service Representative Data Entry

MANISH SIWAKOTI

Fairfield, OH ***** ****************@*****.***

https://github.com/manishsiwakoti

Education Training

Full Stack Software Developer Graduate Max Technical Training Mason, OH 2020 Successfully completed intensive 11 week, 440+ hour Full-Stack C# Development course upon validated aptitude testing qualification for participation culminating in an enterprise-level capstone project. In-depth hands-on programming experience

Completed 2-day SCRUM Master Fundamentals course; gained working knowledge of SCRUM roles, events, artifacts and SCRUM framework

Capstone Project Developed a three-tier, Full Stack, SPA, Purchase Request System (PRS) web application comprising a .Net Core Restful web service backend with SQL Server connected to an Angular 7 and Typescript front end.

Networking and Cyber Security Cincinnati State Tech Cincinnati, OH 2016 - 2018 High School Diploma Charter School of Excellence Erie, PA 2015 Technical Proficiencies

C# / ASP .NET Framework Angular 8 JavaScript / TypeScript Git / GitHub Microsoft SQL Server HTML

Software Development Life-Cycle API Testing using Postman SolarWinds Agile / Scrum Methodologies Network Maintenance SonicWALL Cisco Systems Wireshark

Soft Skills

Communication Skills Problem Solving Critical Thinking Troubleshooting Work Ethic Proficiency in English, Hindi, and Nepali Multi-Tasking Work History

Everest FoodMart Owner/manager Middletown, OH 08.21-Present

● Develop business strategies to raise our customer pool, expand store traffic, and optimize profitability

● Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff

● Ensure high levels of customers satisfaction through excellent service

● Complete store administration and ensure compliance with policies and procedures

● Maintain outstanding store condition and visual merchandising standards

● Report on buying trends, customer needs, profits, etc

● Propose innovative ideas to increase market share

● Conduct personnel performance appraisals to assess training needs and build career paths

● Deal with all issues that arise from staff or customers (complaints, grievances, etc)

● Be a shining example of good behavior and high performance Luxottica Customer Service Representative (WFH) Mason, OH 07.20 - 06.21

● Assists customers telephonically and non-telephonically with service and support issues.

● Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.

● Acts as a positive role model by demonstrating continuous performance improvement, solid business skills, and department and company objectives support.

● Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.

MANISH SIWAKOTI 814-***-**** Page 2

● Uses courteous and professional language.

● Works effectively in a team environment.

● Creates a win-win resolution to problems.

Kroger Customer Service Representative Fairfield, OH 01.20 - 07.20

● Welcome customers: answer questions, assist in locating items, and provide input or advice

● Operate scanners, scales, cash registers

● Balance cash register and generate reports for credit / debit sales

● Accept payments; ensure all prices and quantities are accurate, process refunds / exchanges, resolve complaints

Schneider Electric Electro-Mechanical Assembler Fairfield, OH 06.18 - 05.19

● Interpreted blueprints and schematics

● Performed point-to-point wiring; built and wired industrial panels, used hand / power tools Fifth Third Bank Image Specialist Cincinnati, OH 12.17 - 06.18

● Completed data entry tasks, verified payment amounts on checks, answered customer questions

● Met daily quotas by maintaining efficient pace without compromising accuracy SanMar Order Processor West Chester, OH 12.16 - 12.17

● Correctly pulled / packaged products to fill orders accurately, prepared items for shipment MANISH SIWAKOTI 814-***-**** Page 2

Trade Global Picker/Packer and Quality Inspector West Chester, OH 03.16 - 12.16

● Inspected products for defects and errors; properly labeled and sorted unusable items

● Used RF scanners; prepared / packaged items for shipments Walmart Customer Service Representatives Cincinnati, OH 07.15 - 03.16

● Answered customers’ questions, located requested items and provided specific advice

● Successfully operated scanners, scales, cash registers including balanced cash drawer at end of shift

● Accepted payments / processed refunds and exchanges, resolved complaints

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