System Operator Customer Service

ASWINI GUNASEKARAN

Chicago, IL-***** +1-312-***-**** *************@*****.***

LinkedIn Aswini-Gunasekaran

SUMMARY

I am a very dedicated employee who loves to learn. I have over 3 years of work experience, in system operator. As you will see as you read through my resume, I have had a variety of jobs with multiple skills. I excel at prioritizing, Completing multiple tasks simultaneously and following through to achieve project goals. TECHNICAL SKILLS

Microsoft Office proficiency Time management

Excel spreadsheets

Professional and mature

Meticulous attention to detail Strong problem solver

Results-oriented

Resourceful

Self-directed

Business writing

Dedicated team player

Proofreading

Customer Service

Meeting planning

Mail management

WORK EXPERIENCE

HTH Traders, Puducherry, India System operator Feb 2018– Oct 2019 Verified that information in the computer system was up-to-date and accurate. Verified and logged in deadlines for responding to daily inquiries. Researched consumer files to determine if their appliances meet the requirements to be replaced Researched dealers/servicers to assist with replacements Maintained inventory for back-office supplies, computers and work-stations. Developed and updated calendars to schedule team and customer meetings. Coordinated timely responses to online customer communication and researched complex issues. Shenbaka Cars Private Limited, Puducherry, India System Administrator. July 2016 – Jan 2018 Assisted pricing department with updates for weekly ads Reconciled and reported discrepancies found in weekly ads Entered pricing changes in a timely manner

Evaluated interactions between associates and customers to assess personnel performance. Conducted surveys to determine customer opinion of products and services. Provided excellent customer service by efficiently resolving issues and responding to inquiries. Collected customer information and analysed customer needs to recommend potential products or services. Maintaining the stock in excel sheet and give information about the stock to sales executive. Booking the product for the particular customer.

Checking the final delivery process.

Billing

Entering all the data in the company’s data base.

Updating day to day activities to the manager.

EDUCATION

Master of Computer Application, Graduated--June 2016 Krishnasamy College of Engineering and Technology, Cudddalore, India GPA: 3.49/4.0 Bachelor of Science in Computer Science, Puducherry, India GPA: 2.7/4.0 Graduated –-May 2014 Bharathidasan Government College for Women

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