Service Representative Customer

Sheila C (Savage) Pittman

** **** **** *****, **** Rock, NC 28731 – 828-***-****, ******.***********@*****.***

Objective: To utilize my skills, abilities, and education for positive outcomes.

Experienced Nurse in hospitals, office settings. My most recent employment customer service.

Skills: Integrity, Enthusiasm, Creative thinking, Time Management, Active listening, Intentional thinking, Prioritization, Dedication, Determination, Detail Oriented, Communications- Phone, Teams, Chat, Text, Email, Fax, Microsoft Teams, Outlook, EMR, computer multi- tab and program use, metric driven productivity.

Experience:

February 2014- April 2023, Customer Service Representative/Call Center, Change Healthcare Pharmacy Support, Asheville, NC —I mastered one hundred calls per day from Pharmacies across the United States and assisted them with the processing of manufacturer copay discounts. I was responsible for troubleshooting, problem solving to get claims processed, paid successfully, while providing thorough and efficient customer service. I’ve served as a preceptor for new hires. I also achieved excellent evaluations and quality monitored calls.

May 2010- March 2012—Staff nurse, Associated Urologists, Raleigh, NC –I assisted with rooming patients, and readying them for MD visits. Collected vital signs, specimens, provided teaching pertinent to diagnosis and treatment plan among others. I assisted with in-office treatments and procedures pertaining to visit. Utilized EMR for documentation.

September 2003- May 2012–RN, Comprehensive Care Coordinator, Healthways, Raleigh, NC–I served as a liaison between patient and MD. I provided evidenced based education per patient diagnosis. Conducted regular calls to patients tracking diagnostic tests results, evaluating patient knowledge, assessing needs, implementing interventions and monitoring diagnosis for stabilization.

Wake Orthopedics, Raleigh, NC–Staff nurse assisting with post-traumatic bone and tissue injury. Trained and certified as Cast specialists. Roomed patients and assisted in evaluation and treatment of wounds. Taught at-home care and did pre- and post-operative care instruction.

Office RN, Raleigh Orthopedics Center Duties included general nursing, triage-logging patient calls, consulting MD, return calls to patient, pharmacy, scheduling appointments, referrals. Acute, Emergency, and Trauma care, Peri-operative care, Clerical, and chart prep

Carolina Ear and Hearing, Otolaryngology Research Institute, Regional Hospitals. Acute, Emergency, and Trauma care, Multi-Hospitals, Operating room, Peri-operative care, Clerical and chart prep, triage, scheduling. Surgical First Assist, on-call, and hospital rounds.

St Joseph Hospital, Outpatient Treatment and Diagnostic Center, Asheville, NC Floor staff nurse for admissions, assessments, history taking, medication administration, pre- and post-operative care. Received recognition for documentation by Risk Management annual audits. Performed in Outpatient Diagnostic Testing center with added skills in phlebotomy and EKG testing.

Education: RN BSN, Western Carolina University, Cullowhee, NC *References available upon request*

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