Customer Service Assistant Manager

RUSSELL MAYS

**** ***** *** ****,, ********, TN, 37341, US 423-***-**** ************@*****.*** My name is Russell Mays. I'm a very motivated individual, who is hungry for individual success, yet always a team player..if you decide to give me an opportunity, I will not let you down!

Employee scheduling

Computer literate

Training and development

Consulting

Excellent communication skills

Shipment processing

Data collection and analysis

Upselling techniques

Strong work ethic

Detail-oriented

Recruiting and interviewing

Accurate money handling

Employee performance evaluations

Skilled problem solver

Inventory management

Sales experience

Customer service

Customer service-oriented

Business Administration - Bachelor of Arts 2025

The University of Arizona Tucson, AZ

Currently attending, but it's through their "global campus" and would not interfere with any shift I'm offered.. High School 2000

Greeneville High School Greeneville, TN

Focusing On Degree May, 2021 to Present

University of Arizona (global campus) Tiscon, AZ

Science my last job lost it's contract, I've been focusing on my studies as of late. It's time to jump back into the workforce again! Assistant Manager February, 2020 to July, 2022

S & S Computer Harrison, TN

Worked my way up pretty quickly to assistant manager, and I really enjoyed it. It gave me experience in customer service, with a little bit of sales thrown in.. duties included delegating other duties, schedule making, and when the owner/manager wasn't present, some supervisor experience as well . Provided weekly work schedules to employees to accommodate business demands and vacation requests. Developed and implemented policies aimed at increasing team productivity and improving operational efficiency. Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork. Interacted with customers to assess their needs and recommend products or services. Keep track of all transactions on a daily basis and generate invoices and reports for the manager. Company Liason January, 2017 to February, 2020

TVS Supply Chain Chattanooga, TN

Prepared situational reports for higher headquarters on a daily, weekly, and monthly basis. Was in charge of updating and filing supply records and forms. Incoming correspondence and messages were sorted and routed by me. Looked for industry trends on social media and through online sources. Was in charge of identifying and resolving equipment shortages. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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