Project manager

KRYSTAL MARTINEZ

Clermont, FL 352-***-**** *******************@*****.***

Objective

Conscientious and confidential Customer Service driven Professional and commissioned notary public; with highly regarded skills in organization, punctuality, record keeping, impartiality, and maintaining good judgment. Possesses a vast and in-depth understanding of contractual rights and proprietaries. Knowledgeable and well-read regarding Clerical and Admin duties as well as notarial documentation, forms, and paperwork.

Skills

-Bilingual, proficient in Spanish, 15+ yr. of Microsoft Office, 60+ words per min

-15+ yr. of Customer care & clerical experience, 2+ yr. of Business ownership & management

Experience

LGCY Power

Customer Service Specialist Orlando Fl 01/2023- Present

Management duties; handle and oversee all Florida customer service related calls and issues for all customers that have elected to install and have installed Solar panels with Legacy Power installers. Regularly make contact with customers to consult of any issues related to their service and instillation. My Job duties include but are not limited too; supervising instillation and service calendar appointments, answer all customer questions surrounding their solar instillation process, details and funding, notarize approved documents, communicating directly with management to clear any customer related issues, and supervise all customer calls to make sure they have resulted in an answer.

Abel Rose LLC

Mobile Notary Public Clermont FL 09/2022- Present

Regularly utilize over 5 different RON Services to conduct general Notary services as well as specialty services including; Administering oaths, Depositions & affidavits, Loan signing, Will & Testament, Divorce, Marriage Ceremonies, Adoption papers, Advanced medical directives, Contracts, Financial transactions

Concentrix

Work from home Customer Care representative Clermont, FL 06/2020 - 12/2021

Provide the best customer care by assisting caretakers of their students in registering for Pearson Connections Academy, online public school; my job duties included but where not limited to, going through a step by step on how the school is conducted and any school related dates as well as how to successfully complete the application.

Alpine

AT&T Work from home Customer Care representative Clermont, FL 08/2014 - 05/2015

Call center duties; assisting clients both domestic and business account holders with billing errors, taking payments, restoring service, submitting billing disputes, service cancelation, service restoration, new service assistance, phone assistance, unlocking phones, and service termination

Jc Penny Salon

Master Stylist Clermont, FL 11/2013 - 08/2014

Cosmetology duties; Hair washing, hair styling, women's hair cutting, men's hair cutting, children's hair cutting, Dominican blow-dry, Brazilian blow dry, ethnic hair styling, hair color application, highlight application, blonding specialist, formal hair styling, manicure, pedicure, body waxing, makeup application, and facials

CenturyLink

Customer Service Representative Kissimmee, FL 06/2009 - 10/2011

Customer Support and Sales Associate duties; Setting and reaching high weekly & monthly product sales goals while maintaining the ability to assist customers face to face with bill inquiries, bill adjustments, bill pay, device assistance, package inquiries, product knowledge, scheduling initial service & repair as well as continuing education.

Education/Commission/Certification

-Associates in A.S Keiser University Orlando, FL June 2017-May 2019

-Master Cosmetology Certificate Aveda Institute Orlando, FL June 2012- August 2013

-Notary Public Commission Florida October 2022

-RON Certificate Florida October 2022

-NNA Member & Notary Loan signing certificate, background check October 2022

-Florida Notary Association Member & Remote Online Notary certified October 2022

-Florida Licensed and Bonded, 100,000 E&O Insurance October 2022

References upon request

Contact this candidate