Sharon p. Gooden

**** ** ********** **. *** Summit Mo. • Home: 913-***-**** • adwzsg@r.postjobfree.com

Professional Summary

It is my goal to seek advancement both professionally as well as monetarily within a thriving and productive company. Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. I would contribute to a company's growth and provide added value in customer fulfillment. I am self-motivated and able to work both independently and as collaborative team member.

Skills

●Strategic planning capability/decision making

●Demonstrates solution-oriented approach to opportunities and challenges

●Learns new knowledge and skills as needed to meet challenges of work

●Ability to adjust to new environment, procedures and policies

●Customer service experience

●Strong presentation, oral and written communication skills

●Ability to identify and resolve exceptions and to organize and interpret information

●Strong customer service/relations skills

●Licensed Security Officer for State of Kansas and Missouri

●Business planning and development

●Ability to monitor and patrol areas to ensure patrons safety while enforcing rules and regulations to prevent criminal activity.

●Plans and organizes to use time and resources of self and others effectively

●Analytical thinking

●Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws

●Managing deadlines

Patient care experience and nursing management (Kansas Certified Nursing Assistant)

Work History

Advent Health Shawnee Mission, Information Associate

Merriam, KS November 24, 2020- April 18, 2021

-Conducted follow up to Inquires and or orders received for physician referrals

-Assist patients by responding to requests and obtaining needed services from nurses, physicians, CAs and other team members.

-Provide requested information by answering incoming calls forwarded to the ICU; transferring calls and taking messages; providing directions and referring inquiries to nursing and physician staff.

-Allocated, tracked and assigned pagers and phones to staff

-Listen attentively and provide information in a way that is respectful and ensures understanding to families of ICU patients

-Admitted and discharged patients, stocked patient rooms with materials and supplies

-Contribute to the team effort by accomplishing responsibilities as needed.

Commerce Bank, Level II Collector Specialist

Kansas City, MO September 2019- March 2020

-Negotiated and resolved settlements from financial institutions, attorneys, and other clients

-Ability to multitask & communicate effectively and professionally with consumers to determine cause of delinquency and resolve payment issues.

-Set up and extended payment arrangements to help the companies and clients

-Created multiple payments utilizing Quick Remit Systems

-Initiate contact by utilization of auto-dialer/phone in a fast-paced environment

-Contribute to the Bank's ongoing goal of maintaining low delinquency and low gross losses

-Sustaining familiarity with the Fair Debt Collection Practices Act, knowledge of Accurint, Experian, TransUnion, E-Oscar, Microsoft Word & Excel

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Centrinx, Financial Customer Service Specialist

Overland Park, KS August 2018-April 2019

-Properly diagnosing customer needs and proactively educating them about the loans as well as their services

-Review banking information to determine if the customers loans were approved; eligible and advising of payment options

-Conducting data entry and processing customer demographics as well as place of employment, pay dates and payment amounts

-Verification of banking institution and any other open inquires (loans)

-Maintain daily boards updates-metrics, messages

G4S-Sprint, Security Officer

Overland Park, Ks October 2017- August 2018

-Patrol and monitor premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

-Answer alarms and investigate disturbances. Diffuse hostile engagements

-Assisted in one-on-one escorts

-Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

SPRINT, Early device specialist -customer service tech support January 2015-September 2017

Overland Park, Ks

-Assist customers with questions over billing and updating account information

-First time phone activation and the service agreements and any technical issues and troubleshooting device and adding and removing services as requested.

-Making sure the issues are resolved on a first call basis and meeting all metrics while providing the customer with outstanding customer service

PRIMERICA, Senior Representative February 2012-December 2014

Lawrence, Ks

-Offer a variety of products and services designed to help people get properly protected, get out of debt and become financially independent

-Teach people how money works so they can make informed decisions about how to take control of their fiancés

-Provides a Financial Needs Analysis to give clients a snapshot of their financial situation.

Wells Fargo Auto Finance, Collector 2 April 2007- January 2011

North Kansas City

-Has completed a collections training program and understands State and Federal regulations governing collection practices

-Advanced knowledge of companies products and services, policies, procedures, collection systems and how to apply this knowledge when communicating with delinquent customers

-Utilizes an auto-dial or direct dial system to initiate customer contact and determines reason for delinquency. Skip tools such as: Fast data, XTM, Accuriant, Experian, Money gram tracking, Hogan and yellow pages. Evaluated customers’ financial situations and negotiates for full payment or creates terms for repayment

-Has worked as a level 1 and 3 collector. Collector 3 handles most complex collection inquires and issues. Makes decisions about acceptance/return of partial payments. May incur special projects. May be responsible for collateral analysis and may be required to compose written documents

Education

Titan Protection Consulting

Class A Private Security License

Board of Police Commissioners Kansas City, Missouri, Private Security License

Class A-Patrol Agent

Associates of Liberal Arts and Science: Ongoing

Johnson County Community College – Overland Park, KS

Diploma: Graduated 05/1984

Wyandotte High School – Kansas City, KS

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