Office Manager, Customer Service,Medical Assistant, Health Occupations
Resume:
MEDICAL ASSISTANT - HEALTH
AND NURSING:
Grand Rapids Educational Center
Grand Rapids, MI
GPA: 4.2, with honors
CERTIFIED NURSING ASSISTANT -
HEALTH OCCUPATIONS:
Newaygo County Career Tech
Center
Fremont, Michigan
I studied Health Occupations my
junior year and received my CNA
(certified nursing assistant). I
worked at Transitional Health
Services and did Co op work at
Newaygo Medical Care Facility.
05/1998
HIGH SCHOOL DIPLOMA:
GENERAL
Newaygo High School
Newaygo, Michigan
GPA: 3.8, I was a cheerleader for 4
years, 3 of which were Varsity.
*************@*****.***
Grand Rapids, MI 49503
Education And Training
Dependable and hard working individual equipped for fast-paced work. Serves the public effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase satisfaction. JayCo Boutique And Gifts - Customer Service Manager Milbrook, AL
01/2018 - 03/2020
Bizee Beez Cleaners - OWNER/OPERATOR Commercial And Residential Cleaner Grand Rapids, MI
01/2010 - 07/2019
Camp Harvest - Medical Assistant
Newaygo, Michigan
05/2016 - 07/2016
Maureen Cook
Summary
Experience
• Communicated with patrons to offer friendly service and determine needs. Trained and developed new team members to improve product knowledge and selling abilities.
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• Received and accurately processed customer payments. Supported highest standards of conduct and service to support company reputation.
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• Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves. Implemented recycling and compost programs to reduce trash waste and improve green footprint.
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• Followed health, safety and sanitation guidelines to pass state inspections.
• Addressed and resolved customer concerns to maintain brand loyalty.
• Served types of customer needs and resolved problems to satisfaction. Substituted traditional a cleaners with non-toxic sanitation aids to meet client preferences
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• Ensured all cleaning tasks were completed before leaving unit.
• Kept households and businesses clean, tidy and organized. Promoted business on social media platforms to maximize brand identity and generate revenue.
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Managed operations budgeting, accounts payable and accounts receivable and payroll.
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Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
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• Conferred with customers to understand needs and finalize appointments. Proficient in Microsoft Office and it's programs; Word, PowerPoint, Excel, Outlook,;
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Family Health Care - CERTIFIED MEDICAL ASSISTANT
White Cloud, Michigan
10/2001 - 12/2003
River Valley Medical Clinic - MEDICAL OFFICE MANAGER/CERTIFIED MEDICAL ASSISTANT
Newaygo, Michigan
01/1999 - 11/2001
• Administered prescription and over-the-counter drugs to campers as scheduled. Monitored inventory of medical supplies and first aid kits to maintain proper inventory.
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Reviewed camper's medications at check-in, finalizing medical histories and allergies with guardians.
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Completed accident reports, incident reports and medical logs, conducting ongoing risk management assessments.
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Utilized learned nursing skills for wound care, vital sign checking and medication assistance.
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Performed initial response-screening following protocols under the direction of the supervising physicians
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Administered oral and parenteral medications and immunizations as directed by supervising the physicians
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• Prepared patients for examinations, procedures, and treatments
• Cleaned, prepared, and maintained examinations rooms and treatment areas Sterilized and positioned instruments and equipment for examinations and procedures
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Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
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Administered injections and medications, dressed wounds, and collected lab specimens for tests
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Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing.
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• Answered phone calls and scheduled or followed-up on appointments. Monitored 2 physicians schedules for best practices and coordinated physician availability with clinic needs.
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Oversaw accounts payable and accounts receivable duties and interactions with vendors
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• Prepared and administered medications and vaccines as directed by [Job title]
• Answered phone calls and scheduled or followed-up on appointments
• Assisted physicians and clinicians with examinations,
• Education procedures, preparation of patients, and vital sign procedures Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification
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• Cleaned, prepared, and maintained examinations rooms and treatment areas.
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