Bartender and server

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Kirstie Potter

**************@*****.*** / 315-***-**** / Central Square, NY 13036 Summary

Hardworking bartender / server / event staff member with proven relationship- building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Experience

Le Melange Restaurant - Event Specialist 11/2022 - 03/2023 Syracuse, NY

• Organized venues, budgets, guest lists, catering and event timelines.

• Hosted large groups by engaging with attendees during annual events.

• Trained customer service, marketing and sales teams for events. Duskees Sports Bar and Grill - Bartender 10/2020 - 12/2022 Phoenix, NY

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

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• Trained new bartenders on drink preparation and upselling techniques.

• Collected and organized daily till totals and tips.

• Planned and coordinated special events to boost customer numbers and profits. Just One Bite - Server 05/2014 - 07/2021

Syracuse, NY

• Provided exceptional service to high volume of daily customers.

• Operated POS terminals to input orders, split bills and calculate totals.

• Displayed enthusiasm and knowledge about restaurant's menu and products.

• Trained new employees on restaurant procedures and plating techniques. Dave & sons landscaping - Office Assistant 05/2010 - 09/2013 Syracuse, NY

• Answered phone calls and welcomed visitors to office. Collected and coded various documents to prepare for filing, storage and processing.

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Proofread and corrected correspondence and reports for error-free documentation.

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Monitored calendars and scheduled appointments based on availability and established load limits.

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• Typed, formatted and edited correspondence and other documents.

• Completed and mailed contracts, invoices or checks.

• Completed work schedules, managed calendars and arranged appointments. Skills

Conference and

Convention Planning

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• Service Coordination

• Problem Solving

Multitasking and

Prioritization

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• Reliable and Punctual

Prioritization and Time

Management

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• Flexible and Adaptable

• Microsoft Office

Verbal and Written

Communication

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• Customer Service

• Data Entry

Documentation and

Reporting

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• Appointment Scheduling

Education and Training

G Ray Bodley High School

Fulton, NY

High School Diploma

Cayuga County Community

College

Auburn, NY

Business Administration And

Management

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