Tech Support System Operator

Christopher Joseph Uhl

**** **** **., ***** ****, IA, 51105-2405

Cell: 712-***-****

******@*****.***

Professional Profile

Can build, load, and trouble shoot the infrastructure of computer and/or network systems

Am proficient with Win 3.1, 95, 98, ME, NT 3.51, 4.0, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, AS-400, and Unix

Can also install CAT3, CAT5, Voice, and COAX cabling

Can terminate cables, install hubs, patch panels, troubleshoot routers

Can setup networks

Am familiar with HP Openview, Remedy, and Tivoli tracking tools

Monitored system Code Red and Code Yellow Alerts to final resolution

Responsible for effective and accurate communication, oral and written of problems and timely follow through on fault isolation process

Resolved technical issues

Dell Certified Systems Engineer

Employment Skills

Was in charge of team under the team supervisor for 2 years at Gateway Inc.

Duties included maintaining time records for team members, training of new team members, tracking errors from team members, and general supervision of the team itself

Worked five years in a custom-manufacturing cell for Gateway Inc.

Was in charge of Quality Control for major account orders for corporations and troubleshooting the systems in the orders if they would not configure properly

Worked on orders for N.A.S.A, Lockheed-Martin, Gates Library Foundation, and The FBI, UNITED STATES Embassies, and Nabisco

Had to configure the hardware and software preferences to their specifications

Experience with Global monitoring for Internet, Intranet, and Hardware connectivity

Worked for the IBS Dept. of Lockheed Martin monitoring and troubleshooting the AS-400, Unix, LAN\WAN, and NT Infrastructures of Gateway Inc.

Experience with all windows and Mac Operating Systems

Can perform Break/Fix troubleshooting of LCD Flat Panel TVs

Can install, configure and, secure home networks

Expertise in Virus Removal

Experience with data backup and storage

9/1994-8/1999 Gateway Inc.

Hypot Tester, Builder, Software Download, Quality Control Technician, TroubleShooter

8/1999- 6/2002 Gateway Inc.

Business Tech Support Lvl 2

6/2002 – 7/2003 Gateway Global Operations (NOC) Lockheed-Martin NSC

System Operator I

10/2007 – 5/2009 Dakota PC Warehouse

PC Repair Technician

5/2009 – 09/2010 Apple Inc.

Tier 2 Technical Support

09/2010 – 9/2011 VIZIO Inc.

Level 3 Technician

3/2012- 7/2012 Town and Country Lawn Services Inc.

District Manager

7/2013-09/2014 Smartech

DCSE

3/2015 – 6/2017 Town and Country Lawn Services Inc.

Territorial Manager

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