Customer Support Qa Architect
Resume:
Randy Sikes
Renton, WA ****8
Cell
LinkedIn Profile
******.*.*****@*****.***
http://www.linkedin.com/in/randysikes
PROFESSIONAL SUMMARY
Quality Assurance/Test and Digital Transformation Leader that successfully started and managed Product Development and QA/Test teams in a variety of technology companies in diverse markets. Possess a deep understanding of product engineering disciplines, using various methodologies to drive product from inception through release and customer support to end of life.
An Agile Professional focused on creating high performance teams that are dependable, predictable and efficient. Delivering quality projects, on time and on budget, that meet and exceed Customer expectations.
Strategy
T-Mobile – Created, lead and architect for Frontline Systems think tank
T-Mobile – Evaluate readiness to transition initiatives to production teams
Multiple Organizations – Created QA organizations to fit into company staffing and technical models
Test Management
T-Mobile – QA Manager and Architect
Wizards of the Coast – Quality Assurance Manager and Architect
Motricity – Test Automation Innovation and Direction
Agile Manager (Supporting functions in multiple Agile teams)
T-Mobile – Test Automation, Training
Wizards of the Coast – Quality Assurance, Development
Motricity – Engineering, Customer Support
Product Owner
T-Mobile – Test Automation for the company, CI/CD, Metric Reporting, Retail Mobile Journey
Wizards of the Coast – Quality Assurance
Motricity – Test Automation Innovation
Agile Coach (Received CSM in 2009)
T-Mobile – Various projects, Trained other Coaches
Wizards of the Coast – Quality Assurance
Motricity – Coaching manager for all Scrum Coaches
Digital Transformation – CI/CD
T-Mobile - Scrum/Kanban
TrueBlue - Scrum
Wizards of the Coast – Scrum/Kanban
Motricity – Scrum, Scaling Scrum
Technical Skills
Product Analysis
Model T-Mobile retail behaviors for 2-10 year timeframe
Create technological initiatives for product and software development
Evaluate initiatives in T-Mobile for future maturing
Transition initiatives to production teams to deliver to Customers
Test Architecture
Product Owner for T-Mobile test automation and continuous testing
Drove test strategies and plans to move from N-Tier to SOA based architectures
Created multi-year technical strategies and supporting tactical strategies
Designed and implemented testing labs to support new test strategies
Test automation for N-Tier, SOA and SAAS designs
UI automation using MSFT Coded UI and Selenium
Performance testing with Visual Studio and Load Runner
Code coverage for front and back end components
Key Accomplishments
Transitioned Organizations to Agile Development Methodologies
Startups through Major Mobile Carrier
Single teams and complete organizations
Test Management
Team sizes to 120 engineers
Distributed teams of FTE’s, Contractors and Managed Services personnel, on and off shore resources
Responsible for 20 million-dollar budgets
SDET’s at Wizards of the Coast were asked to write production code
Introduced and grew test teams in startups and larger organizations
Transitioned Organizations from Waterfall to Agile Development Methodologies
Chief Scrum Coach for Motricity
Introduced and drove to acceptance Agile Methodologies at Motricity and Wizards of the Coast
Multi-Disciplinary view of Product Development
Responsible for QA, Development, Networking, Program Management, Facilities, Operations, Customer Support and Documentation as a manager and individual contributor
EXPERIENCE
Principle Analysist – T-Mobile, WA, 3/2015 - Present
T-Mobile is one of the largest Cellular carriers in the world.
Created, lead and was the primary architect for Frontline Systems think tank
Responsible to “Remove the Pain” from groups, teams, and enterprise
Coaching Scrum Teams, Scrum Coaches, Product Owners, Project Managers and Agile Managers
Product Owner for Test Automation and Continuous Testing for the enterprise
QA Architect for the DevTest team in Middle Ware
Managed teams of 50 SDET’s from remote and local locations for MW and QA Transformation
Responsible for Service Virtualization, Test Automation and Issue Triage
Started and integrated test automation at the service level
Driving test automation, techniques and methodology into the QA team across all projects in T-Mobile
QA Leader – Off Shore and Automation, TrueBlue, Tacoma, WA, 10/2013 – 1/2015
TrueBlue specializes in providing temporary blue-collar staffing. This is a $2 billion company with several staffing firms under the TrueBlue umbrella.
Lead the efforts to introduce and expand the use of test automation for IT projects, Scripted UI and .NET
With a team of 3 off-shore engineers over 3 months automated the 1,500 regression tests for the POS application reducing the regression test time by 98%, from 96 hours to 2
From ground up, created test automation for Windows and Browser based applications
Created and implemented processes in the established test methodology to take advantage of QA automation.
Created LOEs, test plans, schedules and status reports for all projects
Sr. QA Manager / QA Automation Architect, Wizards of the Coast, Renton, WA, 1/2012 – 8/2013
Wizards of the Coast is an entertainment company creating card and board games, online gaming and TV shows.
Sr. QA Manager for the Customer Engagement Systems responsible for a team of 20 STE’s, SDET’s and Performance Engineers, FTE’s and Managed Service personnel.
Test Architect for Wizards other product Hasbro teams
Rebuilt the test team’s skills (automation and manual) and reputation
Test Manager, Motricity, Bellevue, WA, 2/2010 – 1/2012
Motricity provides mobile data solutions that enable wireless carriers and enterprises to deliver high-value, highly personalized mobile data services to their subscribers and consumers. The test automation used .NET, MSFT Scripted UI and Selenium.
Managing a distributed test team for the Industry Services Group numbering a total of 120 people with SDETs and STEs both on shore and off shore (several worldwide locations)
Owning the shared test and demo environments
Responsible for build propagation between multiple development groups
Writing Test Plans
Budgeting and Staffing
Strategic and tactical planning for the team
Mentoring STE’s, SDET’s, Test Leads, Test Managers and Scrum Coaches
Process development and improvement
Test Manager, RDA Corp, Seattle, WA, 9/2009-2/2010
RDA supplies technical resources to fortune 500 companies. I was the Test Manager for a project at Microsoft, The Partners in Learning Network. This is a SharePoint site used for social networking by teachers across 80 countries.
Took over an existing distributed test team covering multiple time zones
Set the strategic and tactical direction for the team
Automated the most complex area, Peer Coaching, using Selenium
Designed and handed off the test automation
Senior Manager, QA & Customer Support, Ontela, Seattle, WA, 4/2007 - 1/2009
Ontela’s software makes it easy to move pictures from cell phones to the internet and to PCs. The QA team was responsible for the overall quality of the product, certifying the product on 30 carriers and more than 60 handsets, and supporting the product in the field. The team received multiple commendations from customers for the high quality of the product.
Created the QA team and the Customer Support team, hiring and managing 4 test engineers and 3 SDET’s
Located, added, managed, and released contingent staff, both on and off-shore, as company needs dictated for QA, IT and Development
Responsible for Carrier Compliance Certifications, each cellular carrier requires a verification by an independent testing board to allow an application to execute on their network
Received one of the top ratings company-wide for individual performance, and “outstanding” ratings from all direct reports
Designed and implemented test processes including bug tracking, test plans, test case management, and test automation
Oversaw successful transition of the team from modified waterfall to SCRUM methodology
Automated testing for image upload and performance testing
Senior Program Manager, Microsoft, Redmond, WA 3/2006 – 1/2007
As a Program Manager working on Embedded Vista
Produced the high level specification
Designed and implemented a Vista “minwin” kernel
Customer requirements gathering
Presentations across many organizations and upper management for status and approval
Directed marketing efforts to better understand the end customers
Program Manager, Sproqit Technologies, Kirkland, WA, 4/2004 – 3/2006
Sproqit created a platform for communications and application execution on mobile consumer devices. A scalable set of servers were used to establish communications between the client devices and support applications running on desktops and servers. I was recruited back to Sproqit as the Program Manager for the company to drive design, construction and delivery of Sproqit products.
Responsible for the feature definitions, specifications and delivery across three product lines
User Interface Design (VB as prototyping tool)
Coordinated activities between Development, Test, Documentation and Marketing
Created and managed all project schedules (Development, QA, PM, IT, Release…) using MS Project
Program Managed off-shore development resources for website and core functionality
Project Manager for technical outsourcing projects for Sproqit Corporate Customers (Professional Services)
QA Manager, Vulcan Inc., Seattle, WA, 8/2003 - 4/2004
Vulcan is a multifaceted company that supports Paul Allen’s various interests. I worked on the FlipStart Project. The Flipstart is a palm sized PC and phone supporting cellular, Bluetooth and WiFi radios that is targeted at a consumer market.
Started and filled out the Test group
Responsible for software, hardware and manufacturing QA
Established Automated Testing (VB, C++, SilkTest, McCabe IQ)
Implemented Manual Testing (TCM, Templates)
Created the Product Development Process (Work Flow, Bug Tracking and Status Reporting)
QA Manager, Sproqit Technologies, Kirkland, WA, 2002 – 2003
Joined Sproqit to build out and manage the Test Group.
Integrated sound process into the product development cycle
Instituted the bug workflow and chair Bug Triage meetings
Created test plans (Word, Excel, Access)
Manual test suites (TCM)
Implemented automated test suites, test tools, and database hosted test cases (bSquare, SilkTest)
Generated weekly metrics to track team and product progress (McCabe IQ)
Engineering Manager, Zetron, Redmond, WA, 2001 – 2002
Zetron's product line is very diverse with well over 100 products, from Radio Dispatch Telephony systems to E-911 systems to Cell phone detectors.
Acting Director of Engineering Services
Responsibility for the product quality on both the developed software and manufactured hardware
Participated in Software and Hardware design, code and compatibility reviews
Federal Regulatory compliance for domestic and international markets (FCC CFR 47 Part 15 & 68, Industry Canada CS-03)
Rewrote all Engineering Processes to support ISO compliance and audits with focus on verification and validation
Software testing required the reconstruction of the testing practices, establishment of testing milestones and metrics along with training of the test staff in fundamental and advanced testing techniques
Before I started, the relationship with Development had broken down and needed to be recreated in a professional and effective manner. Within one month, I re-established a strong and professional working relationship between the test and development groups.
Director of QA, RevX.net, Kirkland, WA 2000 - 2001
RevX.net developed a distributed internet based process control platform and support utilities.
Responsible for creating and setting the direction for the QA organization
Created manual and automated testing processes (C, SilkTest, McCabe Test & IQ)
Coordinating source control and project builds
Managed the Documentation group
Coordinated with outsourced offsite core development team
ADDITIONAL RELATED EXPERIENCE
Director of QA, WorldStream Communications, Bellevue, WA
1998 - 2000
Test Manager, Geoworks, Seattle, WA
1998 - 1998
Test Manager, InfoAccess, Bellevue, WA
1996 - 1998
Test Manager, Microsoft, Redmond, WA
1988 - 1996
Tech Aid, Boeing Military Airplane Company, Seattle, WA
1985 - 1988
PROFESSIONAL DEVELOPMENT AND EDUCATION
Sr. Board Member, Valley Camp – 2013 - Present
Certified Scrum Master – 2009, 2010
Six Sigma Yellow Belt - 2023
Western Washington University - BS in Math/Computer Science - 1985
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