Technical Support Line Lead
Resume:
Lawrence Herring
Hospitality and Tech Field, Operations
Las Vegas, NV 89149
********.**@*****.***
Hospitality professional with proven experience in sales goals based driven, Service-oriented, Passion for customer obsession and business satisfaction strong work ethic Work Experience
Associate
Amazon Fulfillment and sort center Associates - Las Vegas, NV September 2019 to Present
I work in a sort center for amazon where i unload the packages and load the packages. I am also a line lead, where associates follow my lead and directions to help get the job tasks done to meet the customers expectations. I'm a certified trainer, I train new associates and cross train associates in other roles to develop their skills. I've been on two away teams going to other amazon facilities to help train their associates. I've been employee of the month 2 times with over 3000 other associates. My leadership team speaks highly of me. I have Bias For Action. I take Ownership think Big.
Server/Waiter
Landry's Restaurants - Las Vegas, NV
May 2010 to October 2021
I am a server in the top 10th busiest restaurant in America. I guide guests on an adventure while ordering their dinner, also a certified trainer, Awarded outstanding service, top 5 LSC membership sales top 5 Person Per check Average sales, Perfect attendance award, and top 3 sales for the year. Entertainment
Universal Studios - Orlando, FL
August 2008 to June 2014
I work for the largest Halloween event in the world at universal studios working entertainment. I scared people that came into the event night after night. Received scare actor of the year numerous times. Education
Associates in technical support
Chubb Institute - Springfield, PA
1995 to 1997
High school diploma in Business Management
Chester High School - Chester, PA
1991 to 1996
N/a in Business Administration
Delaware Community College - Marple, PA
1993 to 1995
High school diploma in Business Management
Marple Newtown High School - Marple, PA
1991 to 1994
Pre college in Business Administration
pre-college
Skills
• Computer Hardware (2 years)
• POS
• Hospitality (10+ years)
• Sales (8 years)
• Serving (9 years)
• Training (8 years)
• Technical support (2 years)
• Operating Systems (2 years)
• Network Support (2 years)
• Computer Networking (2 years)
Certifications and Licenses
trailer dock release
April 2020 to December 2022
Trailer Docking Release (TDR)
TDR is a job at amazon that requires an associate to be certified in this role. A series of checks done on a tablet, to perform safety check when docking a amazon truck and releasing a amazon truck, also use for third party drivers doing delivers to amazon.
Additional Information
The Chubb Institute Diploma for computer Technical support Operating systems, Hardware Admin-B+
Graphical Operating Systems-B+
Network System Support-B+
Network Workstation\Server setup-A
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