Site Specialist Administrative Assistant

Elizabeth Mata

Houston, TX

832-***-**** *********.*****@*****.***

EDUCATION

Lone Star University Houston, TX

Bachelor of Science in Economics August 2024

● Courses: Intro to Microeconomics, Intro to Macroeconomics, Elements of Statistical Methods WORK & LEADERSHIP EXPERIENCE

TexSon Outdoor Equipment Spring, TX

Administrative Assistant Jan. 2023- Present

● Managed front office, including answering phones, scheduling appointments, and processing paperwork.

● Created and maintained digital and physical filing systems, ensuring all documents were easily accessible and organized.

● Assisted customers in-person and over the phone by providing information on services and repairs along with answering inquiries.

● Assisted in maintaining the company’s social media presence and online reputation.

● Processed payments and invoices, ensuring accurate and timely payments.

● Assisted in managing inventory and ordering supplies. Curative Inc. Woodlands, TX

Manager, Testing Site Specialist Dec. 2020- Dec. 2022

● Supervised Field Operations Specialists, including scheduling and documenting employee performance.

● Conducted training of testing site staff on how to use the company’s test kits and software (alongside assistance of the Training Team).

● Managed accountability and inventory of test kits to ensure on-time deliveries.

● Performed all necessary demographic data and requisitions at various locations throughout the region. The Chef’s Table Houston, TX

Restaurant Manager/ Server July 2021- Aug 2022

● Navigated a fast-paced serving environment, successfully managing 6 tables and 20+ customers simultaneously to deliver an outstanding guest experience.

● Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.

● Facilitated successful troubleshooting for 50+ clients per day, guiding root cause investigations and educating clients to prevent further challenges.

Rakuu Sushi Houston, TX

Server Sept 2018- Nov 2020

● Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.

● Analyzed customer drink preferences to recommend similar tasting premium liquors leading to an increase in upsells.

● Directly contributed to over $105,000 in alcohol sales by upselling products that matched customers expressed tastes.

● Attended weekly vendor training and daily team meetings to review shift performance. Elizabeth Mata

Houston, TX

832-***-**** *********.*****@*****.***

ADDITIONAL SKILLS & INTERESTS

Skills: Advanced Excel, comfortable with ambiguity, good presentation & communication skills, bilingual, team-oriented, process improvement focused.

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