Data Entry Customer Service

KEINYA PORTER

**** * **** ****** ****, KS ***** 816-***-**** ************@*****.***

OBJECTIVE

To obtain a Data Entry position utilizing an extensive background in meeting the needs of both internal customers and those external to the organization.

SKILLS PROFILE

- Proficient in many Microsoft Office Software packages to include: Word, Excel, PowerPoint and Outlook

- Extensive background in providing both face-to-face customer service and customer service via telephone

- Ability to maintain an organized and easily accessible filing system

- Ability to provide guidance to peers and act as a leader within a group setting

- Prioritize daily workflow and maintain speed and accuracy of data entered.

Tri-County Mental Health Services

Kansas City, MO - 2017- Present

Enters diagnoses from Doctors/ARPN’s into EMT and update program information as applicable

- Reviews new chart documentation to ensure that it is complete. Notify responsible staff member if corrections are needed. Scan into EMR system.

- Reviews guardianship and delegation of parental authority paperwork and enter appropriate documentation into the EMR system.

- Opens new clients for treatment court programs into the EMR system.

- Reviews monthly discharge reports, notify clinicians of need to complete discharge summaries, and discharge clients in EMR per agency procedures.

- Scans Labs/UAs into the EMR system.

- Liaisons with Treatment Court Coordinator during chart audits to ensure entry of all clients.

- Responds to walk-in customers requesting assistance and log information into the EMR as appropriate.

- Scans various types of documentation received into EMR as needed.

- Assists with PRN document requests throughout the day.

- Takes department phone calls as needed.

- Assists and provides backup and assistance for other HIM positions as needed/assigned.

- Reviews HIM procedures at least annually to determine if any updates/changes are needed.

- Other duties and/or responsibilities as assigned by Manager.

Iron Mountain 2009 — 2015

Kansas City, MO

- As a contract employee through Iron Mountain, provides on-site support for the Kansas City VA Medical Center’s (KCVA) Medical

Records, Release of Information, and Scanning departments

- Utilize many VA-specific software programs, including CPRS, on a daily basis to complete assigned tasks

- Act as a point-of-contact for peers with questions and trains any Iron Mountain employees new to working with the Kansas City VA

- Routinely meets and exceeds performance standards set by KCVA staff

- Assumes new roles and responsibilities as needed and as assigned to include: taking patient phone inquiries; processing Release of

Information requests to outside sources as well as Veterans; data entry; and processing new files to be scans

Kansas City, Kansas Courthouse March 2000 through 2005

Kansas City, KS

- Served as front-line point of contact for all external and internal customers entering the Courthouse

- Answered multi-line phone and relayed detailed messages when appropriate

- Accountable for all in-processing of guests entering the Courthouse

- Assisted in arranging court schedules and various details associated with daily hearings.

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