Service Representative Data Entry
Resume:
Gregeata McGill
San Jose, CA *****
*************@*****.***
Work Experience
Collections Specialist
Team Grind LLC - Los Angeles, CA
February 2019 to Present
• Collection calls and/or correspondence in a fast paced goal oriented collections department
• Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
• Establish and maintain effective and cooperative working relationships with account Reps
• Weekly and monthly reporting to direct supervisor
• Participate in team planning meetings
• Reporting on and analyzing the performance of existing clients and their credit
• Monitoring of monthly AR reports and reporting on past-due balances In Home Caregiver
IHSS - San Jose, CA
December 2016 to Present
• Assist patients with dressing assistance, medication distribution, doctor appointments, activity to help with cognitive assessments and bathing treatments
• Prepared and submitted resident notes maintained updated in EMR systems notify registered nurse of all patients daily routine of patients and if there were any changes in patient health conditions
• Assist patients with positioning application of simple braces and or equipment and previously established exercise programs
Health Service Representative
Valley Medical Hospital - San Jose, CA
January 2015 to February 2019
• Assist patients in Verification of health benefits and registration of scheduled appointments
• Schedule all medical appointments stress test, X-ray, pulmonary sleep studies prepare and follow up on all Referrals for the Attending Physicians and nurses
• Mail out referrals and fax all appointments too patients Education
National Holistic Institute - San Jose, CA
January 2014 to January 2016
High school diploma or GED
Skills
• Therapy
• Customer Service
• Call Center (6 years)
• Medical Billing
• Live Chat
• Medical Coding
• Insurance Verification
• Warehouse Management
• Medical Scheduling
• Medical Imaging
• Patient Care
• CPT Coding
• Zendesk
• Customer support
• Operating systems
• Google Ads
• Medical Records
• EMR Systems
• ICD-10
• Data Entry
• Social Media Management
• Search Engine Optimization (SEO)
• WordPress
• Medical Terminology
• ICD-9
• Medicare
• Microsoft Excel
• Typing
Certifications and Licenses
CPR Certification
First Aid Certification
Assessments
Attention to detail — Completed
March 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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