Customer Service Warehouse Production

LD Lavarus Dozier

Miami Gardens, FL ***** 786-***-****

*************@*****.***

PROFESSIONAL

SUMMARY

Diligent technician skillful in improving design processes while increasing team efficiency and boosting work quality through analytical approaches. Strong attention to detail combined with methodical and conscientious nature. Successfully manages all facets of design and production to produce durable, high-quality products. Efficient technician with great planning, problem-solving and multitasking skills. Proven history of sewing garment parts, maintaining quality in completed products and meeting or exceeding productivity goals. Skilled in overlock, cover stitch and zig-zag machine operations. Dedicated technician knowledgeable about constructing, labeling and decorating products in high-volume, deadline-driven production settings. Possesses technical skills that include zipper installation, fabric cut and sew construction. Interprets patterns and operates sewing equipment to create products to specification. Creative technician with history of executing tasks to contribute to team success. Skilled in running different machine types and sizes, producing diverse products and using range of stitches. Displays sense of urgency in completing tasks and meeting deadlines. Helpful professional commended as valuable team player with expertise in technical and . Ready to bring 10 more years of relevant work experience to new position in transportation industry in south florida or surrounding area. True problem-solver with 10 more years of experience in assembling and disassembling complex mechanical devices. Proficient in microsoft software. Skilled Installer knowledgeable about managing inventory, schedules and new installations. Familiar with quality standards and documentation requirements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level technician position. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking tech position. Offering excellent communication and good judgment. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages mechanical expertise to manage job functions. Excellent communicator with focus on results.

ACCOMPLISHMENTS Controlled a 3 lot operation by leading a team of 60+ technicians to set up, operating and complete the production of warehouse,facility and field operations

Led a team of operators to set the average fastest operation time and quality yield from start to finish.

Used Microsoft Excel to develop inventory tracking spreadsheets. Supervised team of 60+ staff members.

SKILLS Customer Service

Attention to Detail

Work Planning and Prioritization

Verbal and Written

Communication

Reading Comprehension

OSHA Compliance

Corrective Actions

System Installation

Technical Document Reading

Microsoft Word

Clerical Support

Issue Analysis

WORK HISTORY TECHNICIAN 11/2016 to CURRENT

Miami Dade County Transit Miami, FL

Maintained quality assurance and customer satisfaction objectives. Executed diagnostics, troubleshooting and evaluations on Buses. Organized work to meet demanding production goals. Completed job reports and logs immediately following service calls. Read manuals and manufacturer instructions to install and troubleshoot devices.

Performed complex mechanical alignments and calibration of equipment to quality standards.

Conducted tests of components and systems to evaluate performance and identify concerns.

Performed routine maintenance on Buses for manufacturing operations. Utilized control mechanisms and hands-on procedures to operate machines.

SUPERVISOR OF FACTORY OPERATIONS 06/2012 to 11/2016 Sears Logistics Services Inc. Pompano, FL

Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.

Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.

Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship. Orchestrated and maintained vibrant continuous improvement and lean manufacturing culture within factory.Oversee of daily deliveries,quality assurance in the for hire transportation industry to include special program monitoring,planning,and surveys and warehouse production. DEPUTY MANAGER OF OPERATIONS 01/2013 to 10/2016

Jb Hunt FMS Pompano Beach, FL

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Identified and resolved unauthorized, unsafe or ineffective practices. Partnered with vendors and suppliers to effectively manage and budget. Set, enforced and optimized internal policies to maintain responsiveness to demands.

Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.

Devised processes to boost long-term business success and increase profit levels.

Reviewed shift reports to understand current numbers and trends. Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.

Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.

Trained new employees on proper protocols and customer service standards.

Assisted in recruiting, hiring and training of team members. Trained and guided team members to maintain high productivity and performance metrics.

Investigated and resolved departmental non-conformances. SUPERVISOR OF OPERATIONS 03/2008 to 12/2013

Southern Tropical Electrical Miami, FL

Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.

Devised processes to boost long-term business success and increase profit levels.

Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Identified and resolved unauthorized, unsafe or ineffective practices. Partnered with vendors and suppliers to effectively manage and budget. Set, enforced and optimized internal policies to maintain responsiveness to demands.Oversee all field operations and field employees for contracts with multiple municipalities,to include inspection,repair and maintenance of traction power systems and switchgear to include 15kv and 700 volt Dc systems rectification equipment.

ELECTRONICS AND PAINT AND BODY MANAGER 10/2008 to 12/2012 Milspray Military Technologies Lakewood, NJ

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Trained team members in successful strategies to meet operational and sales targets.

Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.

Bolstered sales and inventory management by effectively controlling daily parts program activities.

Ordered parts for customers, repair shops and Field operations department for use in military vehicles equipment.Oversee all field projects and operations and the maintenance of vehicles on marine reserve base,repair diesel trucks/gas vehicles to include 7 ton truck,humvees,paint and body repairs,touch ups,diagnosing electrical systems,a/c repair,repair of engines,preventive maintenance,installation and repair of electronics and communications equipment.

EDUCATION Bachelor of Science Business Administration And Management 12/2021 Barry University, Miami, FL

High School Diploma 06/2004

American Senior High School, Hialeah, FL

AFFILIATIONS Freemason

Contact this candidate