Customer Service Rep

Gretchen Crowe

Mount Juliet, TN *****

*****************@*****.***

+1-615-***-****

Willing to relocate to: - Lebanon, TN - Mount Juliet, TN Authorized to work in the US for any employer

Work Experience

Retail Sales/Customer Service Associate

Cellular Zone - Hermitage, TN

May 2022 to December 2022

• Handled emails, inbound calls, and outbound calls

• Interacted with customers through live chat

• Assisted customers with questions

• Kept records of customer complaints

• Managed customer accounts

• Assisted with technical support duties

• Handled billing issues and order inquiries

• Operated the cash drawer

• Took inventory

• Greeted customers

• Managed customer accounts

• Conducted customer service surveys

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Created call center scripts

• Collected and documented orders

• Responded to inquiries and issues

• Operated the cash register

Sales Representative

Boost Mobile - Lebanon, TN

December 2021 to May 2022

Cash Handling, Credit Card, Customer Service Rep,

• Sold Phones, tablets, accessories, plans,

• Made outbound calls to prospective customers

• Answered product and service related questions

TJ Maxx Sales Associate

T.J. Maxx - Mount Juliet, TN

February 2021 to August 2021

Sales, Customer Service, Cleaning, Organization

Cashier

PDK Southern Kitchen & Pantry - Mount Juliet, TN

February 2019 to February 2021

Cashier, Customer Service, Cleaning, Organization

Education

High school diploma

Cedar Creek Academy - Nashville, TN

August 2000 to May 2003

Skills

• Sales (10+ years)

• Cashiering (10+ years)

• Food Service (6 years)

• Retail Sales (10+ years)

• Organizational Skills (10+ years)

• Merchandising (7 years)

• Cleaning Experience (10+ years)

• Host/Hostess (8 years)

• Customer service (10+ years)

• Technical Support (4 years)

• Cold Calling (10+ years)

• Cash Handling (10+ years)

• Telemarketing (10+ years)

• Help Desk (8 years)

• Live Chat (7 years)

• Microsoft Excel (4 years)

• Computer skills (5 years)

• Typing (10+ years)

• Sales Management

• Technology sales

• Upselling (6 years)

• Communication skills (10+ years)

• Phone etiquette (10+ years)

• Stocking (8 years)

• Sales (10+ years)

• EHR systems

• POS

• Basic maths

Languages

• English - Fluent

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