Service Representative Developer Intern

HARPREET KAUR BRAR

Brampton, ON L*A*T*

647-***-**** - ************@*****.***

WEBSITE, PORTFOLIO, PROFILES

www.linkedin.com/in/harpreet-kaur-brar-199b34163

PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service representative or Technical support positions. Ready to help team achieve company goals.

SKILLS

MS Office Proficiency

Customer Service Expertise

Troubleshooting and Assistance

Active Listening

Problem-Solving Ability

Network Troubleshooting

Tcp/Ip

Windows 10

Mac Systems

Hardware Upgrades

Technical Writing

Exceptional Telephone Etiquette

WORK HISTORY

11/2019 to Current Supervisor/Customer Service Representative A&W – Milton, ON

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Manged over 100 customers per day.

Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

03/2019 to 10/2019 Office Administrator

BDS FOODSERVICE – Brampton, ON

Maintain electronic and hard copy filling system.

Perform data entry and scan documents.

Answer over 60 calls from customers regarding their inquiries. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Interacted with customers by phone, email or in-person to provide information. 11/2017 to 01/2019 Cashier/Customer Service Cashier Guru Sweets & Restaurant – Brampton, ON

Checked completed orders for accuracy and bagged meals for easy carrying. Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons and managed over 120 customer calls. Processed payments and counted change to complete transactions. 06/2017 to 09/2017 Machine Operator/ Packager

Polar Pak – Brampton, ON

Maintained good housekeeping practices on machines and within work area, complying with all company and safety rules and regulations. Set up and operated various machine tools to produce precision parts, maintaining awareness of approximate job completion times.

Operated machining equipment safely with team of operators. 01/2015 to 05/2015 Web Developer Intern

Aptech – Moga, Punjab

Developed user interfaces with modern PHP frameworks, HTML5 and CSS3. Designed and implemented web components across new and existing designs. Troubleshot and debugged code ensuring compatibility with devices, browsers, and operating systems.

EDUCATION

2019 Computer System Technician-Networking: Information Technology St. Clair College - Toronto, ON

2016 M.SC(IT): Information Technology

PANJAB UNIVERSITY - CHANDIGARH

05/2014 Bachelor of Computer Applications: Computer Science Panjab University - Chandigarh

CERTIFICATIONS

CompTIA ITF+ Certified

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