Service Representative Data Entry
Resume:
Victoria Savage
Virginia Beach, VA
*****************@*******.***
Dear Hiring Manager:
Greetings and good day to you! I am Victoria and submitting my resume for the LPN position at your organization. I have been a Licensed Practical Nurse since Dec of 2019 and received my bachelor's degree in Healthcare Administration in May of 2018; I’m ready to take charge of the vital job duties that comes with the position as well as take a proactive approach and apply my valuable knowledge of the healthcare industry.
In my healthcare administration cohort at Concordia University, I learned the different clinical and administrative information systems used in healthcare organizations with an understanding of the need for the data provided while adhering to HIPAA regulations; patient privacy and compliance were a focus throughout the program. Furthermore, I learned how to regulate quality assurance with data provided for patient care, reimbursement, & clinical research. I also gained a better understanding of how different systems will give me an advantage in the healthcare field and actively listened to my peers and exemplified communication strategies for conflict management. Most importantly, I developed a personal model of decision making that is consistent with my personal values as well as ethical standards in relation to a diversified world.
Presently, in my position as a nurse, I observe patients under treatment to identify progress and monitor any side-effects of scheduled and routine medications. I am proud to announce that by working in the geriatric field of nursing, I understand the sociological and psychological aspects of treating the elderly population by providing both routine illness and emergency care. I take great pride in my job duties and strive on helping others with a genuine will to improve their health.
I have also learned and identified how to be an ethical leader of people, resources, and teams while understanding leadership skills, traits, and roles that are necessary to perform all the elements of multiple job duties in any job. As I transition into the professional level of my career, I want to be able to apply the same positive energy and determined spirit to exhibit quality results.
I would love to have the opportunity to put my energy, drive, and determination to work for your organization. Please feel free to give me a call at your earliest convenience as I am ready, willing, and more than able to carry out the job duties as a Licensed Practical Nurse.
Sincerely,
Victoria Savage
OBJECTIVE
Seeking a position to utilize my professional attributes as well as health care skills in which extensive experience is required.
SKILLS SUMMARY
High performing LPN providing quality and compassionate care.
Over 20 years of Home Health Aide and Nursing Assistant experience in nursing home setting and private care.
More than 10 years' successful experience in customer service and administrative support with recognized strengths in data entry and troubleshooting.
Possess solid computer skills; excellent working knowledge using Microsoft Excel, Microsoft Word, Microsoft Publisher, creating reports in Falcon computer program, medical documentation in Matrix and MDS charting system.
Team player acknowledged as "Total Quality Customer Service Professional” in position at Sertec Corporation.
EMPLOYMENT HISTORY
Licensed Practical Nurse
Consulate Health Care of Norfolk
1/2023-present
Caseyville Nursing & Rehab 4/2022-12/2022
Caseyville, IL
Collinsville Rehab & Care Center (PRN) 1/2022-4/2022
Collinsville, IL
St. Paul’s Sr. Community 1/2021-1/2022
Belleville, IL
Mercy Rehab & Care Center 6/2020-12/2020
Swansea, IL
Swansea Rehab & Care Center 2/2020-6/2020
Swansea, IL
Patient Care Technician
Memorial Care Center Belleville, IL
7/2017-5/2018
Implements direct patient care under the supervision of the nurse, promoting patient and family centered care in a healing environment. Administers or assists patients with Activities of Daily Living (ADLs), performs vital signs, intake & output, fall and pressure ulcer prevention measures, urinary catheter care, phlebotomy, or point of care testing as requested.
Collects clinical data and information on patients, and reports changes in patient status to the nurse.
Assists nurse with patient and family education.
Documents all patient care activities provided with correct medical terminology.
Ensures availability of supplies and equipment to meet each patient's needs.
Participates in activities that promote patient safety, quality, and regulatory compliance.
Trained Medication Aide/Certified Nursing Assistant
Catholic Eldercare on Main Minneapolis, MN
. 8/2015-4/2017
Prepare and administer oral, nasal, eye, ear, and topical medications in accordance with facility policies and procedures and state and federal regulations.
Document medication pass completion using Matrix Medical Network.
Assist residents with ADL’s.
Chart comprehensive assessments in MDS charting system of each resident's functional capabilities.
Home Instead Home Care Andover, MN
Caregiver/Home Health Aide 1/2015-8/2015
Assist clients in home with ADL’s.
Provide medication reminders to elderly clients.
Transport clients to and from medical appointments.
Randstad Office & Admin Division Minneapolis, MN
Administrative Assistant/Toro Warranty Dept. (contract) 6/2013-11/2013
Assist dealers and distributors with online warranty claims.
Provide administrative and clerical duties.
Sertec Corporation Atlanta, GA
Inbound Customer Service Representative 6/2007-2/2013
Provide customer retention and brand loyalty solutions.
Document customer comments, complaints, and trending analyses.
Data entry computer reports via crisis hotlines.
Continuously employee of month, perfect attendance, and quality performance award winner.
EDUCATION
Beck School of Nursing Redbud, IL
Licensed Practical Nurse 1/2019-12/2019
Concordia University
St. Paul, MN
B.A. Healthcare Administration 6/2016-12/2018
Hennepin Technical College
Brooklyn Park, MN
Certified Nursing Assistant/Trained Medication Aide 1/2014-12/2014
Southwestern Collage
Chula Vista, CA
A.S. Business Administration 8/2005-12/2007
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