Customer Service Assistant Store

Tඈඇඒ S අඏൾඋඌ

**** ***** ********* ******, ***********, Ohio 45503 937-***-**** **********@*******.*** I have 20 years in the customer service industry. I am looking for a career, my last job. I will succeed given the opportunity and will make your business stronger.

Excellent communication skills

Training and development

Detail-oriented

Customer-oriented

Sales experience

Strong work ethic

Goal-oriented

Skilled problem solver

Merchandising

Inventory management

Natural leader

POS systems knowledge

Staff training and development

Recruiting and hiring

Inventory control

Retail sales

Assistant Store Leader, 10/2017 to Current

PetSmart Inc. – Springfield, Ohio

In charge of scheduling, loss prevention, merchandising and inventory, recruiting and hiring, weekly payroll and all safety compliance

Also oversaw all day to day activity

Sales And Service Manager, 06/2014 to 09/2017

Gordon Food Service – Springfield, Ohio

Made weekly sales calls to attract new business and build relationships with current customers. In charge of all sales and service related duties including: creating and achieving sales budgets, inventory control, reaction to profit and loss statements, coaching associates in suggestive selling and overall customer service.

Assisted in merchandising, ordering, receiving/stocking scheduling and hiring/firing General Manager, 09/2010 to 04/2014

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Subway Restaurants – Fairborn, Ohio

Oversaw all management activity for two Subway franchises. In charge of hiring/firing, ordering, scheduling, inventory and food safety. Serv Safe Certified

Restaurant Manager, 12/2008 to 12/2010

Bob Evans Farms Inc – Springfield, Ohio

Created fun team building activities to engage staff in up-selling to meet revenue targets. Correctly calculated inventory and ordered appropriate supplies. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

General Manager, 09/2006 to 11/2008

Pilot Travel Centers LLC/Arby's Franchise – London, Ohio Developed profit and loss plans, maintained margins and determined turnover objectives Received national recognition for highest increase in sales for the year Scheduled, hired/fired, ordered and marketed business locally Traveled to Nitro, WV to run location and recruit and hire eventual new General Manager General Manager, 09/2005 to 09/2006

Pilot Travel Centers LLC/Subway Franchise – Eaton, Ohio Carefully interviewed, selected, trained and supervised staff. Managed payroll, scheduling, ordering, inventory and food safety programs. Reacted to all profit and loss statements, pushing team to achieve sales, labor and inventory budgets. Manager, 01/1998 to 08/2005

Subway Franchises – Springfield, Ohio

Scheduled and assigned daily work and activities for all employees. In charge of all day to day activities

Completed weekly paperwork and payroll

Associate of Arts: Business Management

Clark State Community College - Springfield, OH

Anticipated Graduation in Summer 2019

Eൽඎർൺඍ ඈඇ

High School Diploma: 1996

Catholic Central High School - Springfield, Ohio

Member of 1996 State Champion Basketball Team

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