Photo Editor Customer Support

PROFESSIONAL EXPERIENCE

301-***-**** *****************@*****.*** Upper Marlboro, MD

ANTHONY MCKINNEY Senior Lan Administrator

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echnician (Contract Position)

Board of Elections, Upper Marlboro, MD

3/2018 – 8/2018

• Performed on-site repair of voting equipment or coordinates delivery of replacement units; maintains and performs routine repairs of electronic voting machines in the warehouse and on-site.

• Configured systems and installed DS 200, Ballot Marketing Device, Electronic Poll Books.

• Trained technicians to support election sites.

• Provided support to judges and staff.

Senior LAN Administrator/Customer Service

USDA for Indus/Highlight Technologies, Vienna, VA

4/2015 – 2/2017

• Performed day-to-day administration of the organization's network infrastructure.

• Received, prioritized, and responded to high volume of incoming work orders, calls, and/or emails regarding equipment and/or connectivity issues using ServiceNow and Remedy. Includes telephone technical support as well as dispatch. Managed remote access system using Bomgar.

• Accurately document instances of software or hardware failure, repair, installation, and removal or other work requests.

• Create and maintain documentation as it relates to network configuration/mapping, processes, and service records.

• Plan upgrades to network and hardware with the least amount of disruption to end users.

• Provide PC computer compliance and technical support for Windows 7, Windows Server 2003/2008, software and peripherals and support maintenance of internal custom applications.

• Administer routine hardware set-up, troubleshooting and replacement; software installation and evaluation; and use of various spreadsheet, word processing and database application programs.

• Provide guidance to new and junior team members. Senior LAN Administrator/Customer Service

USDA for Science Applications International Corporation, Mclean, VA 2/05 – 4/2015

• Provide customer support to 300+ end-users

• Install, diagnose, and repair hardware (network printers, scanners, fax machine, printer plotters, SCSI hard drives, etc.)

• Utilize ghost imaging software to install and configure standard and APHIS software

• Resolve Lotus Notes issues regarding mail files and data bases within Lotus Notes

• Install and configure VPN client and Blackberry and IPhone IPADS devices for on-site/off-site users

• Provide off-site support to USDA network (Hawaii, Florida, local satellite offices)

• Configure work-station to domain

• Provide help desk support to users using Gencontrol and Virtual Networking Computing (VNC) Page 1 of 2

GOVERNMENT CFPB

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• Provide desktop and network support, help desk support for software troubleshooting for USDA/Aphis in Riverdale, MD

• (ATAC) Help Desk support

• General User support (Tech Request database, calls, walk-ups)

• Pick up new equipment from mail room/loading dock; track and Store inventory

• Proactively update software on users’ machines as well as my own

• Prepare and support Plant Inspection Station Strategic Planning Session

• Migrate software installs

Technical Systems Analyst

Medstar Health, Washington, DC

6/00 – 4/04

• Installed, operated and managed Windows 95, 98, NT 4.0, Windows 200, and XP platforms.

• Installed and configured Microsoft Office 97, 2000, and XP.

• Installed, diagnosed, serviced and resolved printing, cabling, and connectivity issues over LAN and standalone computers.

• Assigned, configured and resolved network TCP/IP addressing and Internet access issues.

• Installed, operated and managed network tape backup systems to provide data integrity.

• Created and managed network user and group accounts on NT 4.0 servers.

• Installed modems, harddrives, RAM, NICs, soundcards, scanners, printers, storage devices, and cd towers for network access.

• Provided technical knowledge to teachers, students and other staff members throughout district.

• Installed, configured and performed troubleshooting for Corel Draw9, Microsoft Photo Editor, Accelerated Reader, STAR, Microsoft Office including Outlook and IE 5x, Lotus Notes, Palm, FPROT, PC Anywhere, Norton Antivirus, and Diskeeper 4.0. LAN Specialist

Computer Specialists, Rockville, MD

6/00 – 4/04

• Performed on-site and in-house diagnosis and repair of computer workstations in a standalone and LAN environment.

• Installed DOS and Windows operating systems.

• Upgraded software and memory.

• Troubleshoot and resolved software/hardware related issues.

• Supported large accounts that required prioritization, risk assessment, and high level of communication with end-users.

• Installed standalone PCs to a LAN to include requirements, server, peripheral configurations and system installs.

• Diagnosed and repaired laptop computers on in-house assignments.

• Skilled in troubleshooting and repair of Laser and Dot Matrix printers. LAN Administrator

Georgetown University, Washington, DC

6/97 – 6/00

• Hired as a permanent employee to continue services given as an outsource contractor.

• Provided support for mainframes, GroupWise, Novell networks, hardware and software issues.

• Set-up network profiles.

• Served as the LAN Administrator for support to 600+ desktop workstations, including printers and network communications.

• Troubleshoot systems as problems arise.

• Installed, operated, and managed Windows NT Server, Windows 2000 Server, Exchange Server, and Internet Information Server.

EDUCATION

TESST Electronics 10-85

A+ Certification

Certified Network Administrator

Microsoft NT 4.0 Workstation Training

IBM Lap Top Certified

Hewlett Packard Printer Certified

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