Service Representative Communications Specialist

Location:

San Roque, Rizal, Philippines

Posted:

May 07, 2023

Contact this candidate

Resume:

Paul Michael Casis

Address: Channel * Road, Palad Compound, San Roque, Antipolo City

Mobile: 094********, 092********

**********@*****.***

******************@*******.***

OBJECTIVE

To contribute to your organization's success through the use of exceptional customer service, journalistic and people skills.

QUALIFICATIONS

Exceptional versatility and adaptability.

Dedication and drive as a hard-working individual.

Superlative communication and team-building skills.

Ability to manage multiple tasks in a pressured environment.

PROFESSIONAL SKILLS

INTERPERSONAL AND TEAMWORK SKILLS

· Interacted with a wide variety of personalities while scheduling meetings/appointments.

CUSTOMER SERVICE AND SALES SKILLS

Interacted with clients and utilized excellent organizational skills to arrange and coordinate special events that include conferences and business opportunity meetings

COMPUTER SKILLS

Proficient in using personal computer skills through practical hands-on experience in such programs as Microsoft Windows, Microsoft Word, Excel, PowerPoint and the Internet for word processing, spreadsheet, and graphic design, including internal/external correspondence, reports, procedure manuals, and presentations.

Create and distribute a variety of reports using Excel.

EMPLOYMENT HISTORY

Commercial Inventory Coordinator, Seven Network Operations Limited, ACQUIRE BPO, 24th Floor Uptown Tower 3, BGC, Taguig City, May 7, 2018 to present

Complaints Officer, TPG Telecoms,, 29th Flr., Cyberscape Beta Bldg., Ruby Rd., Ortigas Center, Pasig City, 01 August 2016 to 10 April 2018

Duties and Responsibilities:

Resolve customer’s complaint from all TPG’s LOB based on files gathered from the record and the management-allotted credit matrix.

Customer Service Consultant, TPG Telecoms, 29th Flr., Cyberscape Beta Bldg., Ruby Rd., Ortigas Center, Pasig City, 09 November 2015 to 01 August 2016

Duties and Responsibilities:

Cater to customer’s account and service installation inquiries

Image Orthodontics, Virtual Assistant, Online Works, April-October 2015

Duties and Responsibilities:

Check patient’s eligibility for certain dental procedures and ensure accurate dental claims submitted to Dental and Medical Insurance Companies.

Engagement and Communications Specialist,Telstra Philippines,Teleperformance,Greendield District, Mandaluyong City, March 8,2012 to April 22. 2015

Duties and Responsibilities

Roll-out work process updates, facilitate the logistic arrangement and installation of marketing and branding materials, cascade communications related to employee engagement activities and in highlighting positive performance of an employee.

Technical Consultant, Telstra BigPond Wireless,Teleperformance,Greendield District, Mandaluyong City, from February 22,2010 to March 08, 2012

Duties and Responsibilities:

Provide satisfactory technical assistance to customer’s issue with the Internet service.

Customer Care Professional (Inbound), for UnitedHealthGroup, TeleTech Customer Care Management, 2nd level, Robinson’s Place, Cainta, Rizal, November 20,2006 to November 30, 2009

Duties and Reponsibilities:

Inform Medical Providers of a patient’s benefits and eligibility to any medical service and ensure accuracy of claims submitted.

Customer Service Representative (Inbound), for Washington Mutual Account,PeopleSupport, Sen. Gil Puyat Ave., Makati City, August-October 2006

Duties and Responsibilities:

Cater for bank account inquiries and other pertinent requests by the account holder such as funds transfer or bills payment.

Editor, CompuFinderMagazine, Buy and Sell Group of Companies, 2nd level New Rosario-Ortigas Commercial Arcade, Rosario, Pasig City, July 2005-May 2006

Duties and Responsibilities:

Set appointments with prospective advertisers to discuss circulation coverage and rates. Create content for the bi-weekly edition, conceptualize layout and front cover appearance of the magazine and selecting preferred magazine model from the pool of talents suggested by Marketing Team.

Document Analyst at Cybersoft Data Networks Incorporated, West Ave., Quezon City, from July 2004 to January 2005.

Duties and Responsibilities

Proofread and edit all business and market-related news from the US and transmit edited articles to client.

Production Assistant at MYX MUXIC CHANNEL, ABS CBN,, Internship Program Broadcasting Corp., Sgt. Esguerra St., Diliman, Quezon City, May to June 2003

EDUCATION

City College of Manila, Escolta, Manila --- 2000 to 2004

Bachelor of Arts in Mass Communication Major in Broadcast Journalism

Antipolo National High School 1996 to 2000

Saviour School, Cogeo Village, Antipolo City 1991 to 1996

PROFILE

I was born on the 10th of June 1983 by Jocelyn Buenconsejo and IsaganiCasis. I stand 5 feet and 8 inches. I weigh 57 kilograms and at the age of 30 at present. I am married to Armelia Cañadas Casis and is blessed with two sons named Elisha Daniel Abraham and Stephen Emmanuel James. I am a Christian and I’m proud to be one. My interest falls in News, political events, history, philosophy, literature, arts and humanities, music and music artists, films, celebrity profiles, gospel music and artists, ethnic and cultural studies and bible trivia. I also do news editing and lay-outing. I write poems, Essays, short stories, and songs during my leisure time. I am quite well in playing guitar and singing.

AWARDS AND CITATIONS

Finalist (4th level awardee)Inter-High School and Collegiate Level Oratorical Contest 05 December 2003, Order of the Knights of Rizal National Historical Institute, T. M. Kalaw, Manila;

Participant, 3rd Ramon Magsaysay Student Essay Competition 24 August 2003;

2nd Place Extemporaneous Speech Golden Stag Quest 14 February 2003, San Sebastian Recoletos College C.M. Recto Ave., Manila;

1st Place Essay Writing Contest, 1st Place Poetry Writing Contest & 3rd Place Extemporaneous Speech 5th School of Art and Sciences (SAS) Academic Olympics September 2003, City College of Manila;

2nd Place Poetry Writing Contest & 1st Place Extemporaneous Speech 4th SAS Academic Olympics September 2002, City College of Manila;

2nd Place Poetry Writing Contest, 3rd SAS Academic Olympics

September 2001, City College of Manila; 2nd Place Essay Writing Contest 2nd SAS Academic Olympics September 2000, City College of Manila.

CHARACTER REFERENCE

Richard Romero

Friend and Colleague

Compliance Support, Telstra Operations, Teleperformance

*******.******@***************.***

#091********

Yollie Capala

Friend and Colleague

Compliance Support,Telstra Operations, Teleperformance