Administrative Assistant Customer Service
Resume:
Davisha L. Outen
**** ********* ***, *********, ** 48327
SUMMARY OF QUALIFICATIONS
I currently am a mental health professional who provides treatment services to individuals and
their families with intellectual or developmental disabilities. My skills and abilities include
interpersonal skills, good moral character, flexible work schedule, individual and group
psychotherapy, assessment, and case management. I am able to complete intake and clinical
assessments. As well as, develop and maintain Person Centered Plans of Service, crisis and
behavioral plans while coordinating and monitoring consumer services and directly assisting
them in achieving desired outcomes and documenting their progress.
EDUCATION
● Master of Arts Psychology Degree, Michigan School of Professional Psychology,
Farmington Hills, MI, July 2013. Doctoral educational Degree 2016
● Bachelor of Human Service Degree, Baker College of Auburn Hills, MI July 2012
● Associate of Applied Science Degree, Baker College of Auburn Hills, MI June 2009
Michigan License Number: 635-***-****
ACADEMIC ACCOMPLISHMENTS
Dean’s list multiple quarters in undergrad. Successfully completion of internships with:
● Common Ground OACIS center, Pontiac, MI (December 2012-July 2013). Completed
training in operating as a crisis internationalist level III, assessment and treatment planning.
As well as complete intake and risk assessments, crisis calls, referrals for hospitalization or
on-going care to community or agency providers.
● Heartland Hospice of Southfield, MI (Spring/Summer of 2012). Assistant volunteer
coordinator/ friendly visitor to clients in the “end of life stages.”
● New Bethel Homeless Shelter in Pontiac, MI (December 2007-April 2008). Assisted in
completing intakes and helped with providing clients with the basic needs of life.
● Catholic Social Services Pontiac, MI (April 2005-June 2005). Assistant teen program
coordinator in the teen mentoring program.
PROFESSIONAL EXPERIENCE
Mental Health Professional, Neighborhood Service Organization Detroit, MI, Current.
Provide treatment services to individuals and their families with intellectual or developmental
disabilities. Including, individual and group psychotherapy, assessment and case management. In
addition, I complete intake and clinical assessments, develop and maintain Person Centered
Plans of service. While coordinating and monitoring consumer services and directly assisting
consumers in achieving desired outcomes, documenting their progress and consultation with
professionals and support staff.
Davisha L. Outen
5975 Strathdon Way, Waterford, MI 48327
Outreach therapist at Older Adult Services, Neighborhood Service Organization Detroit, MI,
2013-2017. Provide outreach mental health services to adults within nursing homes and older adults.
Personally responsible for incorporating interventions which include individual and group
psychotherapy, treatment plans, assessment, and consultation with professionals and support staff.
Expeditor/Customer Order Specialist, Home Depot Rochester Hills, MI, 1999-2017.
Establish installer and vendor partnerships while building a strong relationship to provide excellent
customer service. Extensive coordination over all installs including: product ordering, confirmation,
lead time verification, product quality while maintaining a line of communication between both the
customer and installer to ensure on-time completion of projects.
Personally responsible for completing several reports and updating specialty departments with any
changes and or updates needed to service customers, while maintaining install and product updates.
Along with responding and partnering with installers or vendors to address customer’s issues,
problems or concerns regarding the services or product received.
Contact this candidate