Store Associate End

Melissa Perez Soriano

Miami, FL

(***) *** – ****

*******************@*****.***

PROFESSIONAL SUMMARY

Positive and highly reliable Miami Dade College Psychology student with 3 years of customer service experience, boosting sales and customer loyalty through individualized service. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. Committed to strengthening customer experiences with positivity and professionalism when processing request.

SKILLS AND ABILITIES

Bi- Lingual: Fluent in Spanish and English (write, read, and speak)

Technical Skills: Proficiency on Microsoft Office (Excel, Word, PowerPoint).

Strengths: Organization, Scheduling, Confidentiality, Adaptability, Courtesy and Respect

WORK EXPERIENCE

Lowe’s Home Improvement

Cashier and Frond End Associate Miami, FL

November 2021

Welcomed patrons with a pleasant and hospitable disposition.

Collaborated with management in training new employees.

Multi-tasked by helping customers with purchases, credit card applications, online orders and returns.

Served as cashier for departing customers and happily aided customers in the store

Cleaned and stock merchandise and general store.

Configured server section charts to assure high degree of cost-efficient customer service.

Focused on customer problem-identification and resolution.

Macy’s Seasonal Associate

Miami, FL

Cashier December 2021- January 2022

Balanced a cash drawer at the beginning and end of each shift.

Processed debit and credit card transactions.

Operated electronic scanners and cash registers.

Operated multi-lined phones to communicate with other department personnel.

Sedano’s Supermarket Miami, FL

Cashier and Store Associate March 2019-November 2021

Welcomed patrons with a pleasant and hospitable disposition.

Answered customers' questions and provided information on procedures or policies.

Calculated total payments received and reconcile this with total sales.

Assisted with duties in other areas of the store, bagging and carrying out customers' items.

EDUCATION

Miami Dade College/ National Association of Leadership and Success Miami, FL

Associate of Arts in Psychology Jan 2019

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