Service Representative Customer
Resume:
Kalynndra Eubanks
Preferred Shits:
*-*:30 Eastern Time M-F
**-*:30 Eastern Time M-F
Summary
Kalynndra is a diligent Customer Service Representative with successful experience working in a fast-paced call-centre environment. In her previous experience at iQor she was responsible for answering multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors. She has managed access databases converting complex data into easy-to-interpret data. Additionally, she has demonstrated skills in addressing customer concerns, demonstrating empathy, and resolving problems swiftly She is proficient with computer software’s such as Microsoft word, excel and outlook. She will be available for a video/phone interview with 24 hours prior notice.
Education
High School Diploma Williston Elko High School – June 2007
Skills
Good communicator
Ability to prioritize independently.
Decision Maker
Accuracy and punctuality
Behavioral Health
Autism Experience
Experience with Children
Group Therapy
Medication Administration
Childcare
Negotiation
Customer service
Salesforce
Communication skills
English
Data entry
Upselling
Professional Experience
Reason of gap: Looking for relevant opportunities.
Customer Service Representative III
iQor/ Pplight North Charleston Sep 2021 to Jan 2023
Handled inbound customer service calls 200+ per day.
Answered technical support inquires via incoming calls, chat, or email.
Demonstrated excellent customer service skills with the ability to take ownership in assisting, researching, and resolving customer issues.
Kept records of customer interactions, transactions, comments, and complaints.
Customer Service Representative III
Startek Jun 2021 to Sep 2021
Transferred /referred caller to appropriate entities according to the established guidelines.
Facilitated the fulfilment of caller requests for materials via mail, email, or download.
Maintained a current understanding of CDC information on regulations, policies, and procedures to provide knowledgeable responses.
Escalated calls or issues to the appropriate designated staff for resolution, as needed.
Tracked and documented all inquiries using the applicable systems.
Attended meetings and training, as requested, and maintain up-to-date knowledge of all programs and systems.
Customer Service Representative II
Hire Dynamics/National Grid Jul 2020 to May 2021
Answered approximately 75-100 incoming calls per day.
Answered incoming calls for collection calls.
Excellent listening skills and the ability to ask probing questions, understand customer concerns and overcome objections while remaining calm to offer solutions to their inquiries.
Proactively educated customers on products and services
Effectively communicated using consumer friendly and appropriate voice Strong “soft” tone.
Behavioural Health Technician
William S. Hall Psychiatric Institute Aug 2018 to Jun 2020
Handled inbound from Patients/ Clients.
Carried out individual treatment plans prescribed by medical professionals.
Monitored patients and recording your observations.
Reported back on each patient's progress and concerns.
Ensured patients have a safe and supportive environment.
Diffusing situations in which patients wish to harm themselves.
Residential Support Manager
Tri- Development Center Dec 2011 to Aug 2018
Kept administrative team informed by notifying them of residents' needs and pertinent information.
Coordinated all operations and activities of the residence, including staff supervision, acting as agency/ community liaison, and directing resident training, programming, family support.
Transported residents to appointments and helped with overseeing financial responsibilities.
Ensured completion/submission of all required daily, bi-weekly, monthly, quarterly, and annual reports.
Screening Questions
Does candidate have high speed internet with speed equivalent to 10 Mbps for download and 5 Mbps for upload? Yes
Cigna supplies all the computer and phone equipment you need, which is shipped to you prior to training. In case of shipping delays, candidate will need a working cell phone or land line to call into class. Does candidate have one of these? Yes
Does candidate have office furniture that will meet their needs? Must hold a small computer, keyboard, mouse, 2 monitors, phone. Yes
Is candidate able to attend training for first 3 weeks 9-530 Eastern, Monday through Friday, without missing time? Yes
Does candidate have a workspace in their home free from distractions, background noise, and foot traffic? Yes
Does candidate’s workspace have a wired internet connection within reach of their desk (typically <10 feet)? Wireless isn’t an option. Yes
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