Entry Operator Service Representative

Neetu Syal **********@*****.***

Brampton, ON Cell: 905-***-****

Summary of Skills

• 5+ yrs. experience as Data entry operator, cashier and customer service representative.

• Proficient computer skills: MS Word, Excel, PowerPoint, Outlook and SIEBLE.

• Excellent interpersonal skills; oral and written, Fluent in English, Punjabi, Hindi.

• Solid organizational skills: prioritize, multitask, effective in resolving customer inquiries.

• Efficient personal Skills: Punctual, Hardworking and Well-organized.

• Enjoy working independently in a teamwork environment with a smile. Achievements

• “Star performer Award” in Dec. 2022 from Regional Businesses Head of Kotak Mahindra Bank.

• “Star performer Trophy” in Nov. 2022 from Branch Manager of Kotak Mahindra Bank, Sunam. Work Experience

Assistant Manager

Kotak Mohindra Bank, Sunam, Punjab, India Feb 2022- April 2023

• Provided exceptional customer support; handled payments with accuracy and maintained inventory levels.

• Responded to customer inquiries and offered alternative solutions in a courteous and professional manner promptly.

• Generated Morning & EOD Reports on a daily basis.

• Created accounts for new customers, registered new acquisition through walk-in customer, Cross selling of TPP and Processing of customer instructions.

• Account process in SIEBLE & creating Sr & customer request. Welcome Desk/ Personal Banker

HDFC Bank, Dhuri, Punjab, India Feb 2015- October 2015

• Responding to customer inquiries and offering alternative solutions in a courteous and professional manner promptly.

• Provided Customer service and product information. Handling Non-Cash Transactions like DD/MC/FT/RTGS/NEFT/Clearing chq collection.

• Opened new accounts, New acquisition through walk-in customer, Cross selling of TPP. Processing of customer instructions, Lead Generation.

• Promoted customer loyalty by providing exceptional customer support.

• Reviewed and followed up on order reports daily. Neetu Syal **********@*****.***

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Education and Certification

Bachelor of Arts

Punjabi University, Patiala, Punjab, India 2008-2011 Diploma in Computer application

CAD computer center, Bathinda, Punjab, India 2007-2008 References

Available on request