Service Representative Customer
Resume:
Josie Norman
Sarasota, FL *****
**********************@***.***
Skills
I am a strong artist, creative, detail oriented and open minded. With almost 20 years of customer service, I am committed to providing quality work and dedication to my employer. I strive to contribute to relationship building and have excellent problem solving skills. I am proficient in typing and possess great computer skills.
Volunteering/Community Service Work
For the last 6 years, I have been a Disaster Recovery Specialist and also a member of FL-SARC Florida State Animal Response Coalition. From 2009 - 2014, I also volunteered at Oak Park School. I provided therapy dog visits for special needs children. Experience
JAN 2005 - PRESENT
Spirit Breathed Fire Born, Sarasota, FL - Artist and Independent Business Owner
● Master Potter with recognition at art shows across the country
● Personally handled all the finances, marketing, sales, public relations, customer service, show bookings and suppliers for the business
● Singing, writing monologues and acting were also services I provided in my business OCT 2021 - PRESENT
Alorica, Sarasota, FL - Customer Service Representative
● Training to work with Ally Bank
● Assisting customers with online banking, checking accounts, saving accounts and CDS OCT 2020 - JAN 2021
TTEC - Customer Service Representative
● Took calls for Bank of America to assist customers with the unemployment debit cards JULY 2020 - OCT 2020
US Government, Sarasota, FL - Census Taker (Temporary)
● Interview residents
● Record information from census interviews
● Build rapport and provide excellent customer service 2
JULY 2012 - FEB 2020
Envera Systems, Sarasota, FL - Customer Service Representative, Virtual Security Guard
● Monitored gated community locations and processed guests for virtual gate access
● Accessed and maintained customer records for guest lists
● Took phone calls
● Monitored property camera systems for suspicious activity and dispatch authorities, if necessary
● Maintained qualifications to qualify for Class D Security License with the State of Florida JULY 2011 - MAY 2012
Jan-Pro, Lakewood Ranch, FL - Customer Service Representative MAY 2010 - JUNE 2011
Amerilife and Health Services of Sara Bay - Bradenton, FL - Customer Service Representative (non-sales role)
MARCH 2007 - JUNE 2009
Protocol, Sarasota, FL - Customer Service Representative Education
GRADUATED 1966
Mason City High School, Mason City, IA - High School Diploma GRADUATED 1966
LA James College of Hairstyling, Mason City, IA - Cosmetology License
Contact this candidate