Business Analyst Scrum Master

Robert K Tsang, CSM /SPOC

*** * **** ******

Chicago, IL 60616

Cell# 312-***-****

*******@*****.***

Professional Overview

Experience e-Commerce business analyst, product owner, project manager, scrum master currently in pursuit of a challenging contract in the technology industry. Strengths include BPR (Business Process Re-engineering) with emphasis in troubleshooting, financial analysis/reporting, defining business system requirements, user stories/acceptance criteria, developing solutions architecture, GUI/User Behavior specifications design. Exceptional communication skills combined with proficiency in financial/accounting systems. I work well in team environments as well as individual assignments.

08/22 – 12/22

SPR Consulting

Sr. Business Analyst/Product Owner

Heidrick & Struggles` - Global

Gathered, analyzed and translated business\functional requirements into Epic and User Stories\Acceptance Criteria using JIRA – Salesforce Cloud platforms

Prepared cross-functional process flows with aligning mockup screen shots using Visio

Worked with QA and UAT on test scripts and managing testing for both

Advised stakeholders\business on process improvement and streamlining work flows

08/21 – 07/22

SPR Consulting

Sr. Business Analyst/Product Owner

CIBC -Canada \ US -Commercial Loans

Acted as Bank USA engagement liaison with CIBC (Canada)

Captured and managed requirements for commercial loan portfolio interfaces between Canada and Bank USA

Prepared and managed Epics and User Stories using JIRA-Confluence

Mentored mid-level Business Analysts at preparing\creating process flow diagrams (swim lane)

Mentored Business Analysts at using JIRA and the translation of business\functional requirements into EPICs and User Stories & Acceptance Criteria

04/21 – 06/21

Ranstad Technology and Engineering

Product Manager/Scrum Master

Dealer Tire Inc

Mentored Dev team on scrum process and how to assign story points based on difficulty and complexity.

Facilitate workshops with SME at defining API Epics/User Stories -JIRA

Prepared API integration process flow diagrams using swim-lane format

Worked with Marketing at defining business goals and company vision for the API products.

12/20 – 03/21

HGS Consulting Chicago IL

SR Business Analyst/Scrum Master

Banfield Hospitals -Sales Force Commerce Cloud

Mentored business and dev team at using story points and how to gauge projects in terms of effort

Facilitate discovery and requirement workshops with business at capturing detail requirements. Then translate them into Epics, User Stories, Acceptance Criteria and Process Flows

Proposed functional & integration solutions and options to client on user experiences optimization

Facilitate grooming sessions with client and dev team and daily standups

Coached scrum process onto team and ensured everyone followed the agile methodology

06/15 – 03/20

GetResqued.com – Startup in Chicago, IL

SR Product Manager

Architected mobile app functional design & user experience (Digital) for both iOS and Android

Created process flows for both motorists and Fleet/Service Providers at streamlining solid navigation and usage.

Developed and managed site content for SEO implemented through Github & node.js

Refined user experience requirements (user stories) with lead architect & UX team

Worked with QA on test cases and ensured bugs are addressed before release

Configured Stripe payment processor for credit card users

03/19 - 09/19

K-Tec-HCL Chicago, IL

Sr. Business Analyst/Product Owner

True Value Corp

Lead liaison between business /stakeholders and offshore development team

Facilitated business requirement workshops with SME at capturing detail rules and functions

Developed intuitive business solutions in replacement of existing workflows to streamline outdated processes: Used VISIO wireframes and swim-lane diagrams; Associates Online App & Marketing Management System (Digital Marketing-cloud based) – involves API calls as part of integration.

Worked with offshore development team at understanding business and functional needs

08/18 – 02/19

Creospan Inc. Schaumburg, IL

Sr. Business Analyst/Product Owner

Northern Trust Bank

Captured and defined UBS fund accounting (Alternative Investment) requirements from off-shore partners

Managed and translated business requirements into Epics and User Stories - Devops- Azure

Prepared comprehensive swim-lane diagrams depicting trade processes

Sprint plan with business stakeholders at prioritization of user stories into iterations

10/17-06/18

CSI Tech Jacksonville, FL

Business System Analyst Lead/Product Owner

Deloitte – Tax Division/DAS

Trained off-shore BSAs at workshop facilitation techniques and creating user stories based on industry standards

Coach business and development team at following Agile methodology with process alignment

Gathered and managed business requirements from stakeholder workshops then translating them into epics and user stories

Prepared current and future state diagrams using swim-lane format as part of DAS deliverable

Prepared wireframes and worked with third-party UX team at further designing mock up screen shots (responsive) based on stakeholder workshops

Projects: Security Master/Regulated Investment Companies/Work Opportunity Tax Credit/Tax Quality Risk Review System/Tax Share

03/17 – 06/17

ThoughtWave Software and Solutions Inc Aurora, IL

Senior Business Analyst/Scrum Master

Hillman Group

Defined and prepared user stories for a B2B Ecommerce (Digital Marketing) site based on Tech Design including mobile technology.

Product backlog reviewed and groomed user stories with Agile team; team was transitioning from Waterfall.

Size user stories with team through poker planning meeting and prioritized them at sprint planning meeting

Created JIRA pages at managing user stories and their statuses

Facilitate daily scrum meeting standup for progress and any impediments

08/16 – 10/16

SPR Consulting Chicago, IL

Senior Business Analyst /Scrum Master

Crowe Horwath

Facilitated workshops at capturing user stories/requirements for an Audit Engagement system upgrade

Refined Product Backlog Items and prioritized the user stories during sprint planning while transitioning client into Agile environment

Facilitate daily scrum meeting standup

Further defined user stories into process flow diagrams and mock up screen shots as supplements

Worked with Product Owner and Architect at sizing effort

07/15 – 08/16

Abila - Association Management System (AMS/CRM) Chicago, IL

Project Manager/Business Analyst

Non-Profit Associations – US

Managed and documented business requirements (mobile) through workshop facilitation; reviewed/approved requirements from team members prior to client handoff

Further defined business requirements into user functions and experiences. The solutions may include process flow diagrams and mock up screen shots

Identified and discuss integration requirements of netForum onto existing system(s) via Web services and/or API.

Coached junior and mid-level business analysts

Managed project timelines and milestones - up to five clients concurrently

Configured netForum software to streamline client business needs

Streamlined methods/approaches at reducing client engagement hours

03/15 – 05/15

Innovative Systems Group Glenn Ellyn, IL

Business Analyst Manager

BCBS –Naperville, IL

Managed and oversee Retail Producer Portal business requirements gathered from business analyst team; reviewed and approved Ecommerce requirements from team members

Prepared business and functional requirements for insurance broker’s user experience via swim-lane diagrams and mock ups

Worked with on/off site development team at user (broker) behavior and navigation

Assisted/trained FTE business analysts (mid-level) at improving functional requirements i e diagrams/mockups

Review QA test cases and identified gaps between requirements and test cases

10/14 – 12/14

Red Ridge IT Chicago, IL

Scrum Master/Senior Business Analyst

FTD Corporation

Facilitated Ecommerce workshops with Stakeholder/SME at identifying and preparing user stories (includes mobile)

Managed PBI and meet with team to prioritize user stories during sprint planning.

Facilitated daily scrum meeting to update development progress and identify any impediments.

Streamlined rapid check-out user experience through functional design/requirements optimization

Prepared mock up screen shots referenced with swim lane process flows

08/14 – 09/14

AVVAL Inc Chicago, IL

PMO – Project Manager

Sum Total Systems

Managed regulatory releases to the Payroll system on quarterly and annual basis

03/14 -04/14

SmartSource, INC, Schaumburg/Peoria, Illinois

Senior Business Process Analyst/Scrum Master

Advanced Technology Services

Facilitated business process workshops with Service Desk at identifying operation gaps and redundancies

Mentored and instructed IT department (5 team members) at using the Scrum process (Agile) and provided steps and directions at optimizing resource; identified and prioritized sprint plans based discussion with SME’s backlog

06/13 – 10/13

CRS, Chicago, Illinois

Project Manager/Senior Business System Analyst

McDonald’s Corp

Managed 3rd party vendor (Epsilon) customer database requirements and design

Coached Ecommerce business analyst team at using various mock up screen shot tools and techniques. The effort escalated onto McDonald’s Center of Excellence

Worked with Marketing on mobile application usability and customer behavior leading to increase revenue and overall sales

Managed customer database project timeline; action items, issues and risks

Managed and transitioned mobile development team into Scrum Process; converted business requirements into user stories and groomed product backlog items with team

02/13 – 03/13

Apex, Chicago, Illinois

Senior Business System Analyst

Grant Thornton

Managed Financial System integration requirements while provided SDLC standards as guidance

Introduced effective JAD session approach at encapsulating high to low level requirements and rules

Prepared design solution detail process flow diagrams using cross functional formats

Streamlined and improved existing process through redundancy elimination

10/12 – 11/12

SapientNitro, Chicago, Illinois

Business Requirement Manager/Instructor

John Deere Headquarter – Ecommerce portal

Managed Customer Account Management requirements using Agile methodology i e Customer behavior data is used for marketing analytics at managing revenue and increasing Sales

Provided industry standard guidance of SDLC to team with proper requirement (includes mobile technology) document structure, user behavior/navigation rules and best practice implementation process

Acted as a liaison between business and technology by translating business needs into technical solution specification

12/11 – 09/12

DISYS, Chicago, Illinois

Senior Technology Business Analyst Manager

Northern Trust Bank

Managed Customer Portal (Private Passport) requirements i e Business & Functional requirements & rules, Traceability Matrix, Open Item/Issues Log, and Test Cases/Scripts

Facilitated JAD sessions with business owners creating propose solution process flow diagrams (Swim Lane) and Mock up screen shots as part of tech design

Mentored Northern Trust Partners at defining user stories (product backlog items) and rules based on Scrum (Agile) process – Waterfall to Scrum Process transition phase

Assisted Senior Solution Architect at Mobile App requirements, design and user behavior

Provided recommendations on effective SDLC artifacts/process at reducing iterations between development and business owners

Provide recommendations on QA and UAT strategy and approach to IT Group

3/11 – 11/11

Echo Global Logistics, Chicago, Illinois

Project Manager/Senior Business Analyst Manager

Managed Ecommerce business and functional requirements (user stories) mentoring others using industry SDLC standards and Agile Methodology

Redesigned/architected customer portal based on external customer, internal operations and helpdesk requests in an attempt to increase revenue through stream lining transaction activities

Managed Sprint plan and facilitated Scrum meetings with development and QA team within Agile environment

Prepared Mock-up Screen Shots and propose solution Swim lane diagrams as document artifacts

Set business owner expectations and managed timely deliverables

Worked with Sales VP and Directors at streamlining sales process using state of art solution technology

11/10 – 1/11

DISYS, Chicago, Illinois

Senior Business Analyst

HAVI Global Solutions– McDonald Corporation’s Supply Chain Integrator

Captured and documented Data Management business requirements with internal Operation and Solutions Groups

Identified and prepared use cases while proposing documentary suggestions leading to company standards

Facilitated workshops with solutions group at identifying and preparing “To Be” solution e-Commerce process flows with swim lane diagram format

Coached SDLC Best Practices and ensured Solutions Group follows Agile guidelines and formalities

Past Summary 05/96 – 10/10:

05/96 – 12/98: SSA (System Software Associate), Chicago, IL - Project Lead/Application Analyst

1/99-3/00: Effective Data Inc Schaumburg, IL - Senior Consultant/Business Analyst

05/00-4/01: Silverstream Software Inc, Itasca, IL - Senior Business Analyst/Lead

7/01-12/01: Maxim Group Business Solutions, Chicago, IL- Presales/ Senior Business Analyst

7/02 –10/02: Aquent Consulting, Chicago, IL - Business System Analyst

4/03-7/03: Aquent Consulting, Chicago, IL - Project Manager/Business System Analyst

7/03 -12/03: Technodyne Consulting, Wayne, New Jersey- Business Analyst Manager

1/04 - 7/04: Blue Suit Consulting, Chicago, Illinois- Business Analyst Manager

10/04-5/05: Infobahn Technology/Comsys, Chicago, Illinois- Project Manager/ SR Business Analyst

8/05-9/05: Titan Technology Group, Chicago, Illinois- Project Manager

9/05-5/06: Resources Global Professionals Chicago, Illinois - Senior Business Manager

6/06-12/06: RCG IT, Chicago, Illinois - Business Analyst Manager

12/06- 8/07: Oxford Incorporated, Boston, Massachusetts -Project Manager/Business Analyst Manager

10/07-3/08: Resources Global, Chicago, Illinois -Project Manager/Senior Business Process

7/08 – 4/09: Oxford Incorporated, Boston, Massachusetts- Business Analyst Manager/Scrum Master

4/10-10/10: Viva USA, Chicago, Illinoi: Senior Business Analyst/Requirement Manager

Clients Served Between 05/96 – 10/10:

Chicago Public Schools

Ace

Corporation

Newark In One Electronics

Wheels Incorporated

Walgreens Headquarter

United Airlines Headquarter

Archipelago Holdings LLC

Allstate Indemnity Company – Specialty Product Lines

Wachovia Securities (IT) – Mutual Fund Breakpoint Review

New York City Agencies (NYPD, FDNY, DOC, FISA, ETC)

Abbott Laboratories GPRD- Global Pharmaceutical Research & Development

Abbott Laboratories Diagnostic Division

NCS Pearson/Reid London House

Marsh & McLennan Company (Insurance Broker)

Illinois Capacitor

Walgreens Pharmaceutical

Full Time Accountant From 02/92 – 05/96

6/94-5/96: American Decal and Manufacturing Co, Chicago, IL -Senior Accountant

3/93-6/94: AEC Inc, Wood Dale, IL- Cost/Financial Analyst

2/92-3/93: Regal Beloit Corp-Foote Jones/Illinois Gear Division, Chicago, IL - Cost Accountant

Education

Graduated 1991, Major; B A, Accounting, Self-financed DePaul University Chicago, IL

Language

Fluent Chinese (Cantonese)

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