Customer Service Personal Assistant

Kayla Maston

Canton, IL *****

***************@*****.***

+1-309-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Team Leader

H&R Block - Canton, IL

October 2022 to Present

I ran CANTON office,

• Managed a group of team members

• Opened and closed store

• Made bank deposits and money orders on behalf of MTL manager

• Provided excellent customer service to all customer and client in a timely manner

• Coordinated, arranged and led sales calls and meetings

• Managed daily reports of transactions

• Designed and ordered all incoming and outgoing we also needed to order preseason stuff to get is threw the season of taxes for customers

• Oversaw day to day store operations

• Trained new employees on store processes and procedures

• Coordinated schedules and assigned associate shifts

• Enforced company policies and procedures

Assistant Manager

Landmark Rec Center - Peoria, IL

April 2022 to May 2022

• Open/closed the alley,

• Banks, deposits,

• Managed the Alley when no managers on

Duty we were in charge.

Score keeper, also league operator.

I had to leave due to me having to move all the way out to Canton and I couldn't afford to pay to travel,

• Managed a group of employees

• Made bank deposits and money orders on behalf of General Manager manager

• Provided excellent customer service to all customer in a timely manner

• Managed daily reports of transactions

• Trained new employees on bar processes and procedures

• Enforced company policies and procedures

OSF Gift Shop

OSF Saint Francis Medical Center - Peoria, IL

June 2019 to June 2020

OSF Medical Center Gift Shop Retail Team Member

Answer phones, check email, deliver gifts to patients, balance register, and price and stock inventory.

• Processed credit card transactions

• Managed gift store overstock on sales floor

• Priced merchandise

• Processed phone orders, open and closed store I managed the store, no one was in the store. Electronics, Cashier, and Credit Card Manager/ Specialist Walmart

March 2016 to December 2017

• Ran Transactions,

• asked people to apply for the Walmart Credit card,

• also provided great customer service.

• I was responsible to providing great customer service,

• and bringing happiness to all the customers or people I serve. Education

High school diploma

East Peoria High School - East Peoria, IL

Skills

• Caregiving (10+ years)

• Cooking (10+ years)

• Store Management Experience (2 years)

• Home Care (5 years)

• Cleaning Experience (10+ years)

• Laundry (10+ years)

• Food Preparation (10+ years)

• Meal Preparation (10+ years)

• Senior Care (3 years)

• Patient Care (3 years)

• Personal Assistant Experience

• Front Desk (3 years)

• Employee orientation

Additional Information

I have Three Managers that I can use as a Reference 1. Anita White from H R Block - 217-***-****

2. Rochelle Torres from H R Block - 309-***-****

3. Tracy Evitch From H R Block - 309-***-****

Contact this candidate