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Lakeland, Florida
C O N T A C T
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Commercial Driver's Licensure
Data Management
Training and Development
Maintenance and Repair
Commercial Driver's License
Florida CDL LLC
2022
Registered Behavior Technician
Florida International
University
2020
Delivery Driver
PepsiCo
Delivers products to stores on an established route or via dynamic dispatch to customers including convenience and gas stores, small supermarkets, drug stores, etc.
Facilitates product delivery, unloading, and ongoing rotating and stocking of products on store shelves, displays, vending equipment, and in coolers Builds displays and sets up promotional materials such as pricing signs and banners
Generates invoices and is responsible for daily settlement of cash and charges 2022 - present
R O B E R S O N C H A R L E S
E X P E R I E N C E D T E C H N I C I A N
Registered Behavior Technician
Jackson Memorial Hospital
Educated patients on detoxification, withdrawal, medication, addiction, recovery, coping skills, and community resources
Moderated conversations with those in recovery about issues such as drug and alcohol abuse, anger management and how the history played a role in criminal behavior
Conducted individual and group therapy sessions for outpatient clients Recognized by management for providing excellent service and resolution to customers face-to-face or through phone conversations Demonstrated self-reliance by meeting and exceeding workflow needs Created new programs that resulted in increasing productivity and customer satisfaction
Identified treatment goals based on individual diagnosis and maintained thorough clinical treatment notes
Performed site evaluations, customer surveys, and team audits 2018 - 2022
High School Diploma
Miami Jackson Senior High
School
1998
First Aid/CPR
Supervision
Conflict Resolution
Maintenance Worker
Florida Health Department
Assessed system operations to identify potential areas requiring maintenance services
Repaired equipment and machinery, performing maintenance according to updated industry standards
Responded personnel queries and troubleshooting requests to provide repair services to improve operations
Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime
Coordinated product, tool, and equipment inventories and maintained tracking records
Performed tasks to maintain on-site physical security, safety, and efficiency 2009 - 2018
P R O F I L E
Skilled, experienced highly effective
technician capable of building a rapport of
trust with customers to facilitate solutions
Resourceful and performance-oriented
supervisor efficiently strategizing to optimize
performance and improve quality in
diplomatic and industrious ways
Maintenance Chief
St. Joseph Catholic School
Maintained optimal supply levels to meet expected demands without overreaching budget targets
Inspected completed work to assess quality and identify skill or ability issues Established and enforced clear safety policies to protect workers from injury Determined schedules, sequences, and assignments for work activities, based on priority, quantity of equipment and personnel skill Improved operations through collaborative strategy with team members and customers to find workable solutions
Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to company products and services. 1999 - 2009