Desiree Ortiz

*** **** ******, ******* ** ***** *84*560*4769 adwy55@r.postjobfree.com

Objective

A friendly, courteous professional who enjoys speaking with customers and providing them with the best service possible. Accomplishing goals in a timely manner that will leave individuals with a pleasant customer experience.

Education

EAST BRUNSWICK VOCATIONAL HIGH SCHOOL, 1997-2002

Skills

Have knowledge of different customer platforms such as Pestpac and Serviceminder IO

Accurate Count and secure transfer of payments in cash, check, and credit card

Accounts receivable and payable

Microsoft Office

Experience

CUSTOMER SERVICE REPRESENTATIVE CONSERVA IRRIGATION APRIL 2021-APRIL 2023

Answered 50+ inbound calls a day remotely

Processed 10+ credit card and check payments daily in amounts $60-$5000

Provided proactive customer outreach by following up on estimates and upselling

Assisted customers over the phone with technical issues and general information

Routed the technicians day and communicated with them to make sure all ran smoothly

ASSISTANT MANAGER TURKEY HILL OCTOBER 2020-MARCH 2021

Directed approximately 8 employees

Accurate count of inventory and logging the inventory into the system

Lottery and monetary counts at each end of the shifts

Shift paperwork and weekly reports submitted to corporate

CUSTOMER SERVICE REPRESENTATIVE ECOSYSTEMS IRRIGATION MAY 2007-JUNE 2012

Answered 60-100 calls a day in a fast-paced environment

Processed cash, check and credit card payments and applied to accounts

Administrative assistant to employer

Confirms accurate pricing on paperwork, mapped routes and provided vital notes to technicians for their service calls

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