Service Representative Customer, managerial skills, inventory control

ANDREA SWINNEY

BOISE, IDAHO 208-***-****

******.*******@*****.***

Experience: over 30+ years in customer service experience with managerial experience

Work History:

SKYLINE FLOWERS

SALES EXECUTIVE;

TAKE ORDERS,HELP PICK FLOWERS FOR ORDERS,PULL HARD GOODS, MAKE CALL BACKS

DWF WHOLESALE FLORAL

SALES ASSOCIATE

DUTIES; TAKE ORDERS, GIVE CUSTOMER SALES,ETA ON DELIVERIES,ETC.

Walmart Boise,Idaho

Team Lead: manage several departments and employees to accomplish team goals

Duties: manage areas and employees to set and achieve tasks for department

Plan for incoming freight placement and set up

Use handheld devices to count inventory look up company information

Department Manager: temporary department manager for candy department

Duties: examine and merchandise incoming freight

Use handheld devices to gather order information

Use handheld to manage inventory and pricing

Merchandise area to maximize sales per season

Work closely with product vendors to achieve goals

Personal shopper: online grocery department

Duties: use rolling cart to gather items with electronic handheld device to fulfill online customer orders

Complete on-going computer training

Maintain company quota for items picked and other job required tasks

Attend weekly department meetings

Interact with all other departments and management staff

Interact with customers instore and on phone

Sykes Boise, Idaho 2016-present

Customer service representative: collections department

Duties: use computer systems to facilitate many tools and screens to perform job duties

Collect payments on accounts utilizing debit and check by phone systems

Implement security tasks to ensure customer protection of personal information

Transfer calls to several different departments for servicing of accounts

Assist customers in use of credit card accessories via website and mobile app

Manpower 11/2015-5/2016

Customer service representative for Guthy Renker via Hewlett Packard

Assisted customers in purchases & reorders of retail beauty products:

Lines worked with: Proactiv, Wen hair care, It Cosmetics, Principal Secrets

Received payments on memberships educated on usage of products cancelled memberships

Dollar\Thrifty, Car Rental 06/2014-11/2015

Car rental counter agent

Run several opening business reports

Preform inventory control tasks use strategy to complete daily reservations

Facilitate car rental process recommend optional extras for rental check in returning cars

Shuttle cars between locations to airport for rental pick up fill out damage reports

Maverick Country Store, Boise, Idaho 11/2014-05/2015

Customer service representative

Ran cash register to facilitate several different types of transactions including: cash, check, credit and EBT

Received and inventoried incoming deliveries

Stock entire store in all areas cleaning of store and parking lot watch store to prevent theft

Idaho Youth Ranch, Boise, Idaho 01/2013-03/2014

Customer service representative

Greet customers-upon entering store

Greet and receive donations from patrons

Sort grade and price donations to move to sales floor

Run cash registers

Merchandise shelfs and racks as well as mannequins

To display new items available for purchase

Clean store

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