Desktop Support Engineer

AMOL GAYKAR

IT CORPORATE SECTOR FOR ** YEARS * MONTHS EXPERIENCE

JJ COMPLEX APPARTMENT, MOBILE :932-***-****

FLAT NO 101,1ST FLOOR, EMAIL : *************@*****.*** PLOT NO 0943, SECT 1A, SHIRAVANE VILLAGE, PASSPORT NO: N5082555 NERUL, NAVI MUMBAI-400706.

CAREER OBJECTIVE

To use my technical knowledge, skills, my ability to learn and adapt to new technologies, to analyse the requirements, towards the growth of the company and thereby to establish myself in the hardware and networking field.

EDUCATION DETAILS

EDUCATION UNIVERSITY / INSTITUTE

B.S.C IT (Year-2005) MUMBAI

PROFESSIONAL COURSES

DIPLOMA IN HARDWARE AND

NETWORKING ENGINEERS (Year 2007)

JETKING INSTITUTE, VASHI

COMPUTER PROFICIENCY

OPERATING SYSTEMS, OFFICE SUITES, EMAIL COMMUNICATION, SPREADSHEETS, COMMUNICATION & COLLABORATION TOOLS, SOCIAL MEDIA RESUME DETAILS

OPERATING SYSTEM : WINDOWS XP, 7, 8.1,10 (32 & 64 BIT) NETWORKING KNOWLEDGE : Windows Server 2008&2012, LAN, M365, G-Suit, Dialer, Firewall, XTICKET.

BASIC INSTALLATION : Adobe, MS Office, All Driver Package, Upgradation All Patch, Security

Antivirus, Lotus Notes, SCSMTicket

WORK EXPERIENCE

ORGANIZATION : MASTERMIND BPO PVT LTD CO. (THANE)

DURATION : 6 YEAR 9 MONTHS (JAN 2008 - OCT 2014)

DESIGNATION : JUNIOR DESKTOP SUPPORT ENGINEER.

JOB RESPONSIBILITIES

INSTALLED AND CONFIGURED COMPUTER HARDWARE, SOFTWARE, SYSTEM, NETWORK, PRINTER AND SCANNER.

MONITORISED AND MAINTAINED COMPUTER SYSTEM AND NETWORK.

PROVIDED TECHNICAL SUPPORT THROUGH OUT THE COMPANY.

RESPONDED IN A TIMELY MANNER TO SERVICE ISSUES AND REQUEST.

SETTED UP ACCOUNTS FOR NEW USERS ON THE SERVER.

REPAIRED AND REPLACED EQUIPMENT AS NEEDED.

CURRENTLY WORKING

ORGANIZATION : HOUSING.COM (AIROLI)

DURATION : 8 YEARS 6 MONTHS (NOV 2014 – TILL DATE) DESIGNATION : IT ADMINISTRATOR.

JOB RESPONSIBILITIES

MONITORING INTEGRATED, DEPLOYED, AND BACK OFFICE SERVERS.

DIRECT SUPPORT FOR WINDOWS DOMAIN INFRASTRUCTURE, INTERNAL STAFF WORKSTATION AND LAPTOPS.

SUPERVISING IP PHONE SYSTEMS THAT ENHANCE KEY SUPPORT FOR EMAIL.

COMPILED AND UPDATED HARDWARE AND SOFTWARE SYSTEMS, ASSETS, POLICIES, PROCEDURES, AND SOLUTIONS DOCUMENTATION.

INSTALLING NETWORK AND COMPUTER SYSTEMS.

MAINTAINING, REPAINTING AND UPGRADING THE OPERATING SYSTEMS INCLUDING HARDWARE AND SOFTWARE.

MONITORING THE PERFORMANCE OF EXISTING COMPUTER SYSTEMS AND IT INFRASTRUCTURE.

TROUBLESHOOTING ISSUES AND OUTAGES.

ENSURING SECURITY THROUGH ACCESS CONTROL, BACKUPS AND FIREWALLS.

UPGRADES THE SYSTEMS WITH NEW RELEASES AND MODELS.

DEVELOPS SKILLS TO TRAIN EMPLOYEES ON NEW TECHNOLOGIES. PERSONAL DETAILS

DATE OF BIRTH : 21ST NOVEMBER, 1983.

LANGUAGE KNOWN : ENGLISH, HINDI, MARATHI.

STRENGTHS : CREATIVITY, PATIENCE, VERSATILITY.

HOBBIES : PLAYING PC’S GAMES AND CARROM.

This is to certify that all the information is true. DATE :

PLACE : (AMOL GAYKAR)

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