SHIVAM SHARMA, ITIL, AWS, CSM, SAFe*

Chicago, IL 301-***-**** adwy4v@r.postjobfree.com linkedin.com/in/shivam-sharma-38630527

PROGRAM RELEASE MANAGER

SUMMARY

As an IT Release and Program Manager, my primary goal is to guarantee the seamless delivery of high-quality software releases that meet both client requirements and corporate objectives. I am dedicated to upholding the highest standards throughout every stage of the software development life cycle, from development and testing to initial release and post-release modifications.

My focus is on effectively coordinating with both internal and external teams to ensure a smooth and efficient process, while continuously enhancing my skills and knowledge to better serve the company's success. With my expertise and commitment, I am confident in my ability to contribute to the growth and prosperity of the organization.

CORE COMPETENCIES

Release Management Change Management Program Management Project Management Software Development Life Cycle JIRA Portfolio Agile Principles Process Optimization Technical Documentation Requirement Analysis Strategic Planning Product Management Executive Status Reporting Product Management Conflict Resolution Interpersonal Skills

TECHNICAL SKILLS

Languages: UNIX, Shell Scripting, ANT, MAVEN, SQL, PLSQL, JAVA, JavaScript, XML/HTML

Software & Tools: Atlassian Suite (JIRA, JIRA Align, Confluence), Service Now, HPSM, JIRA, Rally, Version One, App Dynamics, Tableau, Perforce, GIT, Subversion, Web logic, Web-sphere, Tomcat, Rational Clear-Case, Hudson/Jenkins, Splunk, Chef, SharePoint, Microsoft Office Suite

Middleware: J2EE, JDBC, Web Services, SOAP

Database: Oracle, SQL Server, MySQL, Dynamo DB

Cloud service: Amazon Web Services (AWS)

PROFESSIONAL EXPERIENCE

OPTIONS CLEARING CORPORATION (OCC), Chicago, IL May 2019 to Current

Program Release Manager – Data Platform

Provide leadership in the planning, design, implementation, and maintenance of large-scale programs and releases.

Direct and manage teams responsible for program and release management, ensuring compliance with company standards and industry best practices.

Oversee program and release timelines, dependencies, risks, and mitigation plans, effectively engaging stakeholders to ensure successful outcomes.

Collaborate with cross-functional teams, including development, quality assurance, project management, and executive leadership, to drive program and release initiatives forward.

Develop and implement processes for critical path management, project escalation, management reserve, and financial projections vs. run rate actuals.

Compile status reports for executive leadership, highlighting program and release progress, risks, and issues, and providing recommendations for improvement.

Champion a culture of continuous improvement, identifying areas for optimization and driving change to improve the efficiency and effectiveness of program and release management processes.

Discover Financial Services, Chicago, IL August 2016 - May 2019

Release Manager – Discover Digital Exchange

Led and coordinated successful release activities, including negotiating, planning, and managing the timing, demand, and capacity of releases, resulting in meeting all quality metrics and achieving a high level of customer satisfaction.

Facilitated implementation review meetings and collaborated with business and IT stakeholders to drive release scheduling decisions and maintain the Release Calendar.

Managed projects and interdependencies to ensure milestone adherence and measurable release integrity, while tracking deployment activities and facilitating issue resolution during deployment.

Defined and published key metrics on the effectiveness of Change & Release Management, which contributed to continuous improvement and greater efficiencies in the release process.

Capital One Financial Corporation, Richmond, VA October 2014 - August 2016

Release Manager – Cards Fraud and Disputes

Planned and managed release cycles and windows, conducting release readiness reviews and milestone reviews, resulting in successful go-live activities and improved release process.

Managed risks and resolved issues affecting release scope, schedule, and quality, and communicated all key project plans and changes to stakeholders.

Maintained the release schedule for all core services, negotiated and coordinated work between different teams, and developed scripts and automation tools for building, integrating, and deploying software releases to various platforms.

Maintained a release repository and researched new software development and configuration management methodologies and technologies to improve configuration management needs.

Bank of America Corporation, Charlotte, NC September 2009 - October 2014

Release Engineer – Application Interact and Online Banking

Oversee enterprise releases of new and existing applications to production using SDLC methodology.

Coordinate with cross-functional IT project teams for timely delivery of releases

Perform source code control, branching, merging, and automation using tools such as Perforce, Hudson, and Jenkins

Provide incident and problem management support, including on-call support and user incident handling.

EDUCATION

Bachelor of Engineering (B.E.)

Savitribai Phule Pune University, 2009

CERTIFICATIONS

•ITIL Release, Control and Validation Certificate

•ITIL Foundation Certificate in IT Service Management

•Amazon Web Services Cloud Practitioner

•Certified Scrum Master. Scrum Alliance

•Certified SAFe4 Agilist

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