Sales Associate Customer Service

CARRIE KIRKLEY

****************@*****.*** 843-***-**** Jefferson, SC 29718

Summary

Organized and detail-oriented with 2 plus years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute Teller is adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of the banking industry. Performance-driven professional with a stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Licensed property and casualty insurance agent in the state of South Carolina. Working as a service team manager and a licensed agent I have to multitask the majority of the time and I enjoy keeping things in order and staying busy. Skills

● Cash dispenser operation

● Strong sense of banking ethics

● Excellent communication skills

● International finance knowledge

● Exceptional customer service

● MS Office proficient

● Reliable

● Friendly

● Strong work ethic

● Flexible

Experience

Service Team Manager/ Licensed Insurance Agent Brandon Price Insurance Agency Pageland, SC 04/2021- Current

● Balance daily deposits and keep the commission's report

● Instruct the service team with tasks that need to be completed and follow up to make sure they get completed.

● Search multiple carriers to find the best insurance rates for policyholders

● Write insurance policies and retain policies

● Answer the phones to take payments and assist the policy holders in understanding their billing account or their policy

Teller Founders Federal Credit Union - Cheraw, SC 01/2020 - 04/2021

● Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

● Met or exceeded sales goals by promoting bank products and services in every interaction.

● Processed cash withdrawals.

● Maintained confidentiality of bank records and client information.

● Verified amounts and integrity of every check or funds transfer. Teacher South Pointe Christian School - Pageland, SC 03/2019 - 01/2020

● Applied proactive behavior management techniques to facilitate classroom discipline.

● Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.

● Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning. Sales Associate It's Fashion - Monroe, NC 01/2019 - 03/2019

● Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

● Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

● Assisted customers by finding needed items and checking inventory for items at other locations.

● Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Cashier BI-LO - Pageland, SC 05/2017 - 08/2018

● Operated the cash register, collected payments and provided accurate change.

● Assisted with purchases, locating items and signing up for rewards programs.

● Helped customers find specific products, answered questions and offered product advice.

● Welcomed customers, offering assistance to help find necessary store items.

● Wrapped items and bagged purchases properly to prevent merchandise breakage.

● Properly verified customer identification for alcohol or tobacco purchases.

● Inspected items for damage and obtained replacements for customers. Education and Training

Central High School Pageland, SC 06/2018

High School Diploma

● 4.2 GPA

● Beta Club and Mu Alpha Theta Member

● Completed coursework in health science and early childhood education Florence Darlington Technical College Florence, SC Associate of Applied Science

Attended 1 years, did not complete due to career change

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