Customer Support Data Entry
Resume:
Handel Bernard
Parsippany, N.J, 07054
******.*******@**.*******.***
********@*****.***
https://www.linkedin.com/in/handel-bernard
Summary
I am focused on the company’s process improvement while providing the highest standard of customer experience, customer sales and support, and customer satisfaction. I desire employment at an organization that promotes employee growth and customer relationship management. I aim to use my knowledge, education, and skills, including technical support, data entry, finance, data collection, account reconciliation, troubleshooting, and analytical skills. I will use, learn, implement, and support proven strategies that work for customers and the company while recognizing and embracing the company’s culture. Cultivate relationships with HR, management, and staff to foster collaborative partnerships, empower, and support new initiatives and business practice changes whenever and wherever necessary.
Experience
Hyatt Hotels
Daytona Beach, Florida
Night Auditor/Front Desk Agent /Barista 2014-2017
I verified that all revenue and expenses were claimed, eliminating the risk of inconsistencies, keeping the managers informed, and providing administrative assistance to ease the workload of the administrative staff.
Prepared reports for the next day’s work, including reconciling accounts at a high level of detail. Improving the efficiency of the accounting process by 10%.
Politely checked in guests and provided quality customer service, taking almost 100% of the calls and maintaining an 85% overall success rate and 100% of all the customers who understand and are willing to abide by company policies and with whom I was proudly able to build lasting professional relationships.
I used auditing software to process daily financials and used my effective business communication skills to relay this information to the corporate office.
Managed operations, monitored room rates to ensure accuracy, resolved customer complaints, and handled hotel maintenance issues, saving the company more than 40% in maintenance fees.
Increased sales by using a 5-point method by over 20% and relished the opportunity to upsell every room, café, and kitchen item.
Konnex/Flow,
Kingston, Jamaica
Cabling Buildout Technician 2010-2013
Traveled to hotels and performed buildout for cable installation. As the company's preferred technical communications specialist, I led walkouts detailing the process and answered client questions and concerns.
I communicated the project's process, progress, and completion to clients and relevant company officials.
I ensured that the hotel was ready for cable installation by performing an inspection and saving the client over 50% on installation fees by doing the insulation and not delegating the responsibility to another team or company.
I adhered to safety regulations that protected clients and the company from expensive fines, a major concern in the past.
Education
Strayer University
Bachelor’s, Business Administration with a concentration in management and a minor in HRM
July 2022 – May 2026
I am also minoring in Networking, and I have completed 42% of this degree with 85.5 credits and a 4.0 GPA.
West Ave. institute
High school diploma
Skills
Auditing, business communications, customer service, customer support, Innovation Management, Time Management, Technical Support, Financial Accounting, Microsoft Office, and Office Administration.
Honors & Awards
President's list honor roll - Strayer University
Oct 2022
I have received this award all three semesters, summer, fall, and winter.
Professional skills: Internal and External communication, Customer service, billing, accounting, auditing, Microsoft Office Suite. Conflict resolution, Direct sales, Customer support services, business communication, Sorting/filing, and research.
Personal skills: Technology savvy, highly organized, self-motivated, innovative, problem-solving, goal-oriented, focused, personable character, good verbal and written communication skills.
Contact this candidate