Customer Service Operations Supervisor

Brian Payton

**** ** **** **

SUNRISE, FL *****

757-***-****, ***************@*****.***

Dedicated and experienced logistic coordinator with 13 years of military experience. Fast- pace decision maker who is highly driven to achieve expectation. Known for being innovative and highly motivated with exceptional communication and team building skills. Experienced in coordinating the movement of equipment and personnel both locally and internationally.

● Excel

● MS Office

● Hazmat

● Team Building

● Management

● Communication

● Conflict Resolution

● Organization

● Customer Service

EXPERIENCE

Cargo Hatch Foreman, US Army, Joint Base Langley Eustis, VA 236**-****-****

● Successfully coordinated the loading and unloading of military equipment from multiple cargo ships

● Effective communication nationally and internationally to ensure equipment and personnel are transported safe and in the proper condition.

● Detailed reporting on transportation requirements of personnel and equipment.

● Prepared load plan for the transportation of personnel and equipment nationally and internationally

Logistics Officer, US Army, Joint Base Langley Eustis, VA 236**-****-****

● Tracking equipment and personnel nationally and internationally

● Developed tracking system that was vital in maintaining equipment

● Formulate detail reports on equipment using Microsoft Excel Training Supervisor, US Army, Joint Base Lewis-McChord, WA 984**-****-****

● Coordinated and administered compliance training for 120 supervisors in the organization with 95% satisfaction rate.

● Developed and applied a comprehensive document tracking system, ensuring that 100% of the Organization’s training requirements are completed and accurately updated

● Monitored complex cataloging and ordering system used for supplies such as ammunition Operations Supervisor, US Army, Joint Base Lewis-McChord, WA 984**-****-****

● Supervised a crew of 45 in daily operations, including performance evaluation and training resulting in an organization record for productivity

● Determine appropriate equipment and staffing for task resulting in improved task completion efficiency by 30%

EDUCATION

● Bachelors in Business Management

● Advanced Leadership and Management Development course

● Basic Leadership Development Course

● Military Leadership and Specialty Training. US Army. Focus on Safety, Hazmat, Equipment Certification.

Honors and Awards

● Army Good Conduct Medal, 2013, 2016, 2019

● The Army Achievement Medal, 2011, 2018

● Certificate of Achievement, 2012, 2016

References Available Upon Request

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