Support Specialist Desktop

JULIE

KAI

J

K Denver, CO *****,

303-***-****

******@*******.***

PROFESSIONAL SUMMARY

IT Technical Support Professional with an apitude for finding solutions quickly and exceeding customer expectations. SKILLS

• ITIL

EXPERIENCE

Production Support Analyst; Senior Desktop Support; GITO Support January 2010 - December 2022 Schenker, Inc. Lakewood, Colorado

• Mainframe production schedule and priorities to achieve operational goals and objectives.

• Senior Desktop Support; Telecom and New user setup support

• Implemented Newuser setup and processes for Active directory Senior Desktop Support Specialist October 2008 - December 2009 Apple Denver, Colorado

Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.

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• Oversaw daily performance of computer systems.

• Restored performance by completing basic repairs to hardware, software and equipment. Data Center Supervisor; AS/400 Administrator; Data Center Analyst October 1997 - September 2008 International Paper Company; Sun Microsystems Denver, Colorado Multiple contracts with “ELECTRONIC DATA SYSTEMS”, from Data Center Analyst; AS/400 Administrator; Data Center Supervisor and Senior Data Center Analyst

EDUCATION

Associate in Science (A.S.) October 1989

Honolulu Community College, Honolulu, Hawaii

LANGUAGE

Native

English

SNOW Ticketing - Senior Desktop Support for day to day activities and daily SLA compliance, also newuser setup.

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