Customer Service General Manager
Resume:
Rachel McMillan
General Manager, Assistant General Manager, Assistant Manager, Shift Leader, Trainer, Marketing Consultant, Customer Service Professional
Ringgold, GA 30736
**********@*****.***
Whether developing relationships for marketing purposes, providing excellent customer service, or building connections while interacting with my trainees, experience with interpersonal relationship building has been the highlight of my career. It is my goal to always be reaching out in understanding and motivation to lead others to achieve growing into the best version of themselves. Throughout my life, this goal has been reached frequently. This has been clearly evidenced through my consistent involvement in church and community ministry, my love of training and teaching others, my own passion for providing exceptional customer services, and the level of consistency and care I maintained while I was a Marketing Director. This is also clear through my superior leadership as a General Manager. I create an atmosphere where my employees want to work.
EXPERIENCE:
Over 15 years of customer service work experience.
2022 Zaxby’s, Hixson, TN, Ooltewah, TN, and Ringgold, GA
General Manager, flipped the Hixson restaurant, training the whole management team and employee crew, opening the dining room again, bringing up sales, and leaving the restaurant with 100% scores on their surveys, and high scores on their inspections.
2021-2022 Jack’s, Chickamauga, GA
Assistant Manager, ServSafe Certified
2005 - 2011, and 2017 - 2021 Cracker Barrel Old Country Store, Shallowford Rd, East Ridge, Tiftonia, TN; Pooler, Alpharetta, GA
Par IV Server, Server Trainer, Hostess, Cashier, Grill Cook and Trainer, Shift Leader, ServSafe Alcohol certified
2016 - 2017 Outback Steakhouse, Jacksonville, NC
Line Cook and Trainer, Promoted to Marketing Manager
2013 - 2016 Cheddars, Jacksonville, NC; Dallas, TX; Chattanooga, TN
Server, Server Trainer, Front-of-house Floorwalker (managing FOH shifts), Assisted in new hire orientations and classes; Prep, Backup, Fry, Expo, and Grill Cook and Trainer. Many shifts were also worked filling in more than one position at a time, during times when we were understaffed.
2014 - 2015 Royal Buffet, Jacksonville, NC
Primary Server Trainer and Server upon opening the restaurant
EDUCATION
January 2019 - May 2021 Belhaven University, Chattanooga Campus/Online - Bachelor’s in Applied Psychology
2004 - 2007 Bob Jones University, Pensacola Christian College
Volunteer work:
Tutoring after-school students at a community center.
Ministering to juvenile delinquents at a Juvenile Justice Center.
Assisting in Special Olympics events
SKILLS
General Management
Assistant Management
Marketing Consultant
Teacher (English & Piano, school tutor, Sunday School at church, work trainer)
Server and server trainer
Teaching Orientation classes
Floor-walking (acting as front-of-house management)
Grill / Line cook and trainer
Backup / Prep cook and trainer
Quality Assistant and trainer
International Singing Group Director (almost 100 members) & Singing Coach
International Gaming Clan Founder and Community Server Founder and Leader (hundreds of people)
LANGUAGES
English
American Sign Language (ASL)
Spanish
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