Data Entry Customer Representative

Ingrid Birt

Marietta, GA ***** 770-***-**** *************@*****.***

Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Skills

POS Systems and Ordering Platforms

Efficient and Detail-Oriented

Call Documentation

Data Entry and Maintenance

Calm and Professional Under Pressure

Microsoft Excel

Time Management

Professional Relationships

Social Perceptiveness

Microsoft Office

Speaking

Work History

CUSTOMER REPRESENTATIVE, 01/2021 to 12/2021

SAFARICOM – KISUMU, KENYA

Resolved concerns with products or services to help with retention and drive sales.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Accepted payment by credit card and offered self-serve payment solutions after explaining charges on customer bills.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.

Answered customer telephone calls promptly to avoid on-hold wait times.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Sales Representative, 02/2017 to 11/2020

TELCOM – KISUMU, KENYA

Increased sales by offering advice on purchases and promoting additional products.

Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Retained excellent client satisfaction ratings through outstanding service delivery.

Trained and mentored new sales representatives.

Education

Associate of Applied Arts: Social Work, 12/2020

Maseno University - Kenya

High School Diploma: 12/2016

Atemo Secondary School - Kenya

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