Michelle Bennett

**** ******** *****

Cincinnati, OH 45225

adwxp3@r.postjobfree.com phone: +1-513-***-**** Remote Customer Service Representative Supervisor who is committed to providing a superior level of customer service, that is experienced in working in a fast paced environment and possess very strong organizational, technical, and interpersonal skills. Authorized to work in the US for any employer

Willing to relocate anywhere

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Work Experience

Customer Experience Associate

RDi - Cincinnati, OH

April 2023 to Present

● Act as the go to person for our customers by providing information regarding customer’s products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and/or chat

● Meet personal/customer service targets, KPIs, and call handling quotas based off program specifics

Independent Contractor

Uber - Cincinnati, OH

October 2018 to Present

● Provides transportation service within the Greater Cincinnati and Tri-state area.

● Maintain 4.94 our of 5.00 rating for transportation and delivery services for over 4 years. Lockbox Data Entry Processor

eTeam/U.S. Bank - Cincinnati, OH

January 2023 to January 2023

● Entering data from various sources into the company computer system for processing and management.

● Efficiently manage a large amount of information that is often sensitive or confidential. Michelle Bennett

1915 Millvale Court

Cincinnati, OH 45225

adwxp3@r.postjobfree.com phone: +1-513-***-**** Workforce Scheduler

Veterans Sourcing Group - New York, NY

August 2022 to December 2022

● Develop schedules to deliver staffing levels which consistently achieve interval service level commitments

● .Manage off phone activity requests, ensuring activities are planned without impacting service level outcomes.

● Responsible for the onboarding of new hire schedules into WFM system and regular maintenance of information.

Remote Customer Service Representative

MBC Staffing/Conduent/State of Ohio Unemployment Insurance Operations - Cincinnati, OH March 2022 to July 2022

● Assisting Ohio Unemployment claimants with initiating unemployment claims.

● Disseminating information from correspondence to unemployment claimants to provide information regarding vital decisions adjudicated by the Ohio Department of Job and Family Services Staff.

Executive Support Specialist

TaTa Consultancy Services/ McKesson/Dover Corporation/EliLilly - Cincinnati, OH June 2015 to October 2020

● Provided Remote support for application usage to users and monitor supported systems

● Record and analyze customer request to ensure expedient response to customer's needs

● Probe and investigate issues to address request for information, troubleshoot issues, and address concerns of users

● Perform administrative duties such as reset password, unlock mobile devices, install software

Online Customer Sales Supervisor

Education at Work - Cincinnati, OH

September 2012 to June 2015

● Delegated to take ownership of escalated calls from customers who have concerns regarding online orders.

● Interim Team Lead supervising 10-12 agents during peak season.

● As Team Lead was responsible for daily administrative and professional development of new and established agents

Michelle Bennett

1915 Millvale Court

Cincinnati, OH 45225

adwxp3@r.postjobfree.com phone: +1-513-***-**** Transition Assistant

Super Jobs for Rescare - Cincinnati, OH

April 2011 to June 2011

● Assessed clients marketable job skills sets to assist displaced manufacture workers find current employment opportunities.

● Facilitated mock interviews aiding clients in familiarization with current, effective and successful interview processes

● Researched current community resources that clients could be eligible to obtain as they transition into other careers.

Triage Worker/ College Intern

FreeStore Foodbank - Cincinnati, OH

February 2009 to March 2011

● Provide emergency services, including crisis intervention and education

● Provide clients with referrals to other local social service agencies within their communities.

● Educated clients on services and programs that will help them to obtain self-sufficiency. Senior Customer Sales Consultant

Clarke American - Charlotte, NC

December 2005 to January 2007

● Conducted weekly peer monitoring for quality assurance and training purposes

● Administered continuing education exams to reinforce changes in policies and procedures

● Facilitated refresher training for senior agents.

● Promoted to quality assurance team to monitor agents calls and provided feedback for improvement.

Michelle Bennett

1915 Millvale Court

Cincinnati, OH 45225

adwxp3@r.postjobfree.com phone: +1-513-***-**** Help Desk Operator

StaffMe.Net - Cincinnati, OH

April 2003 to June 2005

● Implemented and maintained monthly reports for Information Technology Department

● Responsible for administrative task such as appointment setting, faxing, copying, and answering calls

● Scheduled and maintained record keeping of completed OSHA required trainings. Customer Claims Specialist

Humana - Cincinnati, OH

December 2000 to October 2002

● Responsible for accurate and expediently processing of hospital medical claims

● Familiarized with Midwestern Medicare Supplemental Insurance to assist customer with medical policy benefit questions.

● Maintained HIPPA regulations

Education

Bachelors of Science in Psychology

Walden University - Minneapolis, MN

April 2012

Associate of Arts in Social Work

Cincinnati State College - Cincinnati, OH

February 2010 to February 201

Skills and Abilities

Service Desk Desktop Support Word Processing

Tech Support Call Center SharePoint

Customer Service Active Directory Time Management

Managed Care Customer Support Leadership Experience Data Collection Conflict Management Motivational Interviewing

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