Virtual Receptionist Customer Support
Resume:
Nathan Troy Barrera
***** ***** **, *** ***** Florida 33054
***************@*****.***
Work Experience
Customer service experience:
March 2017- June 2018
In this position I had to assist customers with their insurance payments as well as explaining coverage and why their rates might have gone up or help them find Sage Sure Insurance
out how an active claim was going.
One Link
September 2018 – April 2019
At One Link I worked as customer support for a TXU campaign.
My principal tasks were:
-Assist customers with general questions about their billings.
-Help customers to pay their bills.
-Take customers reports on outage issues.
Sales Representative
August 2019 - March 2020
Company: Convergys - Work at home position
In This position I was on charge of incoming calls and outgoing calls pretending to generate sales for the company. It was usually customers calling in to enquire for prices and promotions so I was there to generate sales from those calls or to generate upsell from current customers calling in with general questions or asking for promotions and other products.
As a sales representative I had to keep up with a quota every month and quarterly to generate incomes to the company.
Dentrix
April 2020- November 2021
On this campaign I was a virtual receptionist for a dental office my principal task was to assist customers with their appointments, confirm them and cancel if necessary as well as re scheduled them.
Customer Service
July 2022- January 2023
Company: Startek Work from home position.
On Startek I work for Experian Campaign and my principal task was:
-To effectively handle inbound calls to verify customer’s identity through the consuming credit profile.
-Transfer or refer customer’s do the correct department if I was not able to verify them.
SUMMARY OF QUALIFICATIONS
Over 3 years of call center experience
Professional communication skills include fluency in English and Spanish.
Computer skill include: MS Office, Internet, email, Ring Central, Social Media, PC Troubleshooting and hardware repair.
Demonstrated ability to work with groups and as a leader.
Contact this candidate